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“Southwest= Terrible!”
Review of Southwest Airlines


Reviewed 4 weeks ago

Overbooked flights and then delay after delay. Absolutely disgusting! Zero communication and terrible customer service. I’ve never been on a flight with Southwest that’s been on time.

Who pays for the extra bill of paying to park? Of course the customer. Screw the customer as long as you continue to make your money you don’t care.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Lindsay M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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65 - 69 of 45,697 reviews

Reviewed 4 weeks ago

Rude at check in. The check in agent was patronizing and impatient and she behaved that way on purpose to give herself a sense of power.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank diannad698
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 weeks ago

I really use to love Southwest Airlines but lately they can’t seem to get their act together. I’ve traveled with my family several times in the past 6 months and every single time our flights have been unreasonably delayed!

Date of travel: April 2024
Thank T D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 15, 2024

The pilot on this flight was very nice!
His jokes were funny and everything.
But the thing is the flight was very full and their was like no seats left after everyone entered the plane.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Neima R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 14, 2024

Everything from booking process to flight was excellent. Plus was that it includes check in baggage. Minus and A big minus is the policy of not having any seat number, specially if one boards the flight in last allocation, will struggle to space for bag and also seat together, if travelling as a couple.

It will not cost to airlines, if they do allot seat number at the time of check in as will streamline and offer better experience as this a big let down and may have to rethink if have other options to fly even if one has to pay extra for check in baggage.

Date of travel: March 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank Gvipin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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