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“Stranded by Southwest and NO help”
Review of Southwest Airlines


Reviewed April 9, 2024

We had a flight from Dallas to SLC through Denver. Two hrs before flight they announced via text the Flight would be 2 hours late. That would mean we would miss the connection from Denver to Salt Lake City.. We arrived early to Dallas but they couldn't find room on an earlier flight. When we eventually got to Denver, VERY late at night, the connecting flight was indeed gone and there was no one at counters to help us due to the lateness in the day. We literally were stranded at the airport. We finally found a SW Manager at the counter in baggage claim. She said they don't do anything to help when Southwest makes you miss your flight if it was weather and we were stuck to take care of ourselves. We also had no luggage as it did go on another flight to SLC, though they couldn't fit us in. We had to call and get our own hotel and the airline refused to pay for it stating we could sleep on benches or the floor in the airport all night.. The next morning we had to get a different Southwest flight to Utah. Horrible customer care! They have lost our patronage!

Date of travel: April 2024
    • Seat comfort
    • Customer service
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    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank cindysM7964PA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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110 - 114 of 45,724 reviews

Reviewed April 9, 2024

This is the worst flying experience I’ve had. They let you know it’s cut rate every step of the way from bad service to minimal snacks to tiny seats to confusing and punishing seating to gate checking every bag. While all the airlines do one or more of these, Southwest is by far the biggest concentration of dehumanizing treatment in the name of saving a few bucks. If you have to endure this Greyhound bus of an airline, pay extra for a higher section number so you don’t get treated like dogsh!t.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Lisa H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 7, 2024

Southwest always does a great job. Pretty funny safety announcement this time 🤡 I've traveled on these guys for years and I do like the change they made to allow my wife to board at the same time as me

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and boarding
1  Thank Jeff S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 6, 2024

Every time I fly southwest the flight gets delayed and then when everyone is finally on board they leave us sitting there for 18-30 min and do not say anything that is going on. I will never y them again!!!! Worst!!! This is based on like ten different trips! And they trick you to buy business class but it is just regular seating!!

Date of travel: April 2024
Thank Jennifer S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 5, 2024

Amazing, the service is nothing i've seen before in terms of air, travel the seats are so comfortable and every single flight attendant is significantly attentive to all of the people on the plane even the complimentary snacks change on different flights so its always interesting and I always fly them. Thank You Southwest!

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Graham G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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