I took the front row aisle seat on a 6 hour flight from Honolulu to Phoenix on 8/25/22. The flight attendants were welcoming as usual. About 2.5 hours into the trip, a woman came up to notify one of the attendants that her mother needed assistance. The mother had had an accident and one of the flight attendants assisted the daughter in getting her mother to the bathroom at the front of the plane. The attendants provided her with both privacy and cleaning materials and kindly asked patrons to use the bathrooms at the back of the plane. All four flight attendants quickly assembled and devised a plan as to who was going to clean the mother's area of the plane and what needed to happen. Each woman was calm and collected, not one complained and they worked together to restore order. The mother who had the accident needed a change of pants and her daughter indicated that she did not have a spare pair. One of the flight attendants (with short brown hair, approximately 5' 5") quickly opened her own suitcase and offered up a pair of her own pants to the mother in need. She did this without the bat of an eye. A pair of her own clothing that she will never get back. I was amazed. She did it all with a smile on her face. There was another flight attendant who was about 5' 4" with long blonde hair that was particularly positive and kind not only to the patrons, but also the other flight attendants while they handled this matter. I was truly impressed by the compassion and professionalism of these women. Providing a general description in the hopes that this gets to their manager and these women can be applauded.

Southwest was my favorite Airline. I purchased "Want to Get Away' tickets and paid to upgrade my flight to Anytime. I had to cancel my flight and after being on hold for an hour the rep was only able to refund me the amount that I paid for the upgrade not the total fare amount.

When asked to speak to a Manager I was transferred to the Help Desk and nobody ever picked up my call.

This has been a horrible experience. I'll never use them again

I will not…book with them again. First flight was canceled due to weather. I truly kind of expected it. Got rebooked, cool. As my daughter and I were waiting to board, I received a text that we were rebooked to a flight the next day. I went to ask the service agent what was going on and was told that I should have checked in when I got there. I told her I did check him with the gentleman and he printed out and gave us our boarding passes. They then proceeds to tell me that they gave our seats to two stand by! All of this while our flight is boarding! Who does that! Now they are scrambling to get us back on the plane and realizes that my connecting flight no longer has seats and now we are truly rebooked for a flight the very next day in a dofferent city. We are now just sitting here at the airport over night, no food, no warmth and no protection. No apologies no nothing. The service agent at the BWI airport didn’t even believe me when I was telling her what happened. She did attempt to get us a hotel room by saying they’re all out of rooms but when I called the hotel, the young lady said they had plenty of rooms. I’ve lost sleep, money on a nights stay at the hotel I booked and a day worth of rental car fees! To top it off, they put us in the very last boarding group to board the plane. None of this is acceptable! Please do better. I called and spoke to an agent on southwest.com and she told me to send an email to southwest.com in a very stern voice as if I did something wrong. If the calls are recorded I spoke to an agent at 1:22 am in 800-435-9792.

Southwest airlines is great! The complimentary drinks, and snacks were amazing. Getting on and off the plane was a simple and easy process, and was very quick as well. The flight attendants were nice and made funny jokes along the way which made the flight a ton more enjoyable. The pilot also made some funny remarks which eased the mood of the flight. Overall a great experience.

I recently traveled to Cabo San Lucas in the beginning of the month. I was meeting a bigger group of my friends so I was flying alone. Being a female flying internationally is a bit scary. When I got on my first flight in MN our plane didn’t make it off the runway. There were some maintenance issues that had to be addressed and we were all told to exit the plane. As disappointed as I was I was also grateful that the pilot put the passages safety first.

I, amongst other travelers, was concerned about being on time for our connecting flights. We were ask to go to the customer service desk and they would call us up by flights. When it was my turn I was greeted by a friendly smile and women who was very determined to help. She was so helpful and patient with me. I told her I just needed to get to my friends ASAP. I will never forget how she went above and beyond to help me feel safe and her effort to get me to my friends. I got on a plane and flew to Denver. The staff at the Denver airport working the Southwest desk were just as helpful. I ended up making it safely to my destination only 3 hours after the time I was originally supposed to be there. I will forever be grateful for Nikki from Southwest. Because of her I will always fly Southwest.