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“I will always Fly Southwest”
Review of Southwest Airlines


Reviewed August 30, 2022

I recently traveled to Cabo San Lucas in the beginning of the month. I was meeting a bigger group of my friends so I was flying alone. Being a female flying internationally is a bit scary. When I got on my first flight in MN our plane didn’t make it off the runway. There were some maintenance issues that had to be addressed and we were all told to exit the plane. As disappointed as I was I was also grateful that the pilot put the passages safety first.

I, amongst other travelers, was concerned about being on time for our connecting flights. We were ask to go to the customer service desk and they would call us up by flights. When it was my turn I was greeted by a friendly smile and women who was very determined to help. She was so helpful and patient with me. I told her I just needed to get to my friends ASAP. I will never forget how she went above and beyond to help me feel safe and her effort to get me to my friends. I got on a plane and flew to Denver. The staff at the Denver airport working the Southwest desk were just as helpful. I ended up making it safely to my destination only 3 hours after the time I was originally supposed to be there. I will forever be grateful for Nikki from Southwest. Because of her I will always fly Southwest.

Date of travel: August 2022
Thank nicoschade30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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1,594 - 1,598 of 46,156 reviews

Reviewed August 30, 2022

Once again Southwest Airlines has shown that they do not care about customer service. The plane was late starting out which is usual for Southwest. I can't remember the last time one of their flights was on time. I started in Milwaukee and flew to Denver. Once we were in Denver the transfer flight was 1 and 1/2 hours late taking off. They had a maintenance crew on board repairing a problem. This seems to happen often so I wonder if they do preventive maintenance or wait for something to break before they address it. When I arrived in Las Vegas they had lost my luggage. I was told that it is not unusual because Denver is such a big airport. There were about 20 other passengers that had their luggage lost also. If they know about this luggage transfer problem, FIX THE PROBLEM. I went home and waited for their call to say they found my luggage which was about 3 hours after my flight landed. When I returned to the airport they said they were still looking for it. 2 hours later I finally received my luggage from them. and it looked like it was dragged around the runway. If at all possible use another airline.

Date of travel: August 2022
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Thank C C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 30, 2022 via mobile

Pre-pandemic I was a Southwest Preferred A list traveler. As I returned to frequent flying at the end of 2021 I was really disappointed with Southwest. When booking as a preferred traveler, or when buying a 1 to 15 boarding position, here’s what happened every time I flew: preboarding has become an industry. Anyone willing to lie about a qualifying condition goes to the head of the Southwest boarding line. I saw more than 20 people preboard on my flight from DCA to Ft Lauderdale, effectively using up the first four rows of aisle seats.

The only benefit of frequently flying with Southwest has been access to the cabin upon boarding. The value of that benefit is seriously eroded when 10 percent of the passengers get to board first, before preferred A list passengers.

Nothing prevents Southwest from treating preboarders the same way families are treated, allowing them to board in between the A and B groups. Until this practice changes there is no tangible benefit to being loyal to Southwest.

Date of travel: August 2022
Thank ChrisMcNeil
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 28, 2022

First flight was late, however it was because of weather so that’s ok. Then the second flight that was my layover didnt leave because a pilot clocked out and we can’t find a new pilot.

Date of travel: August 2022
Thank A1843RGjoshuas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 27, 2022

I touched down in Denver at 12am excited to get my things and go home. When I got my luggage off the carousel I noticed my bag was soaking wet and smelled foul. I took it over to the people that deal with luggage claims and told them about it, thinking it was dog urine. He touched my bag smelled it and was like ‘oh yeah that’s fish’ then just looked at me??? I told him I didn’t have fish in my bag, that it was all of my clothes. He told me that they carry fish and sometimes the dry ice melts and gets on things. Then got a ‘if you wash it, it will come out. Sorry about that.’ My suit case is disgusting. My clothes on the inside are also wet with fish liquid, my car smells like it. I am furious. Good thing I’m not allergic to fish.

Date of travel: August 2022
Thank JusttKena
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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