Pre-pandemic I was a Southwest Preferred A list traveler. As I returned to frequent flying at the end of 2021 I was really disappointed with Southwest. When booking as a preferred traveler, or when buying a 1 to 15 boarding position, here’s what happened every time I flew: preboarding has become an industry. Anyone willing to lie about a qualifying condition goes to the head of the Southwest boarding line. I saw more than 20 people preboard on my flight from DCA to Ft Lauderdale, effectively using up the first four rows of aisle seats.

The only benefit of frequently flying with Southwest has been access to the cabin upon boarding. The value of that benefit is seriously eroded when 10 percent of the passengers get to board first, before preferred A list passengers.

Nothing prevents Southwest from treating preboarders the same way families are treated, allowing them to board in between the A and B groups. Until this practice changes there is no tangible benefit to being loyal to Southwest.

First flight was late, however it was because of weather so that’s ok. Then the second flight that was my layover didnt leave because a pilot clocked out and we can’t find a new pilot.

I touched down in Denver at 12am excited to get my things and go home. When I got my luggage off the carousel I noticed my bag was soaking wet and smelled foul. I took it over to the people that deal with luggage claims and told them about it, thinking it was dog urine. He touched my bag smelled it and was like ‘oh yeah that’s fish’ then just looked at me??? I told him I didn’t have fish in my bag, that it was all of my clothes. He told me that they carry fish and sometimes the dry ice melts and gets on things. Then got a ‘if you wash it, it will come out. Sorry about that.’ My suit case is disgusting. My clothes on the inside are also wet with fish liquid, my car smells like it. I am furious. Good thing I’m not allergic to fish.

Their constant mistakes with no compensation ends up screwing you over. Not to mention when we do get on the flight they say that the estimated time of arrival was 9:55. It is currently 12:10 waiting in the airplane. I want to leave

I've flown Southwest three times this year. They are probably my favorite domestic airline. I like their generous baggage policy. The crew is pleasant on board. I like their change/cancellation policy. They should keep up the good work.