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“No-Show policy needs to be amended”
Review of Southwest Airlines


Reviewed August 24, 2021

Be ware of SWA’s no-show policy! My connecting flight on a different airline was delayed due to bad weather on the East cost. I was unavailable to contact SW to cancel per their policy because I was literally still in the air. When I contacted them after landing I was on the phone 90+ minutes only to be told to contact another department on Monday. After paying for a new booking to complete my travel and sending the documentation that was supposed to result in either a refund or credit from the initial flight SWA denied my request. They did send me a nice-nasty email informing me of their decision and thanking me for my continued patronage…

Date of travel: August 2021
2  Thank marcuswR6439PD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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2,230 - 2,234 of 46,156 reviews

Reviewed August 23, 2021

I have had bad experiences before with South West with delays and lazy service, but this one takes the cake. Started it with a delayed flight that led to having a lay over that was 2 hours, then when we arrived in Phoenix for the layover they delayed an additional 2.5 hours. With an almost 5 hour delay, 2 kids under 2 1/2. They had no resons or explanations.

With each boarding they do not allow families or those with disabilities on first they are 3rd section to board after premium boarders and section A.

Their staff is kinda rude and stern all the time as if people are going to attack them.

On our flight back to Salt Lake they delayed our plane for an hour, no explanation. Once we boarded they said there was some "weight distribution" issues so they had to reorganize the luggage and supposedly that didn't work so they had to move people to the front and middle of the plane. The whole situation seemed sketchy and really scary because I have never ever seen that before on any flights ever.

To top off the whole flight experience we had checked in our double side by side jogging stroller at the gate when we picked it up once we landed, one of the wheels was completely mangled and the axel bent. Keep in mind this stroller is not light and is made really durably. They had to have literally just chucked the thing and threw something on top of it. With this in mind they said that "they are not responsible for any damages" we literally had to carry our kids with a broken stroller all the way to the otherwise of the airport (that isn't small) with no accommodations or assistance.

Their service is unacceptable and unaccommodating. Their customers are not first in any way. If you families don't take them. It's not worth the price.

Date of travel: August 2021
2  Thank HannahP1714
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 23, 2021

We fly every month sometimes multiple times a month....Lately Southwest have delayed, cancelled, changed flights constantly. we can deal with it but when you get the plane we recently had to wait for one of the staff to show up....she finally arrived looking like she just got out of bed and sat and text on her cell the entire flight....not sure how the others let her....she was prvilidged I suppose....The caliber of flight staff had gone to a zero....they can't handle anything from mask mandates to seating to maybe announce to all of these new passengers thanks rot no-one having to work the proper way to de board....like wait your turn instead of running to the front......they tell you to put your seat forward but let people run like animals to deplane.......Lets face it attendants have very little to do anymore. How about trying to do at least the minimum of what your ask....we were also told that when a staff has their weekly hours in if the flight gets delayed they just go home.....passengers receive nothing....unless you ask and demand they want to pacify you with a 50 dollar voucher......whoopdee doooo... Pick another airline...after 7 years of flying strictly Southwest...we are spending our hard earned money elsewhere. we are A list flyers by the way....

Date of travel: August 2021
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2  Thank bluescpl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 22, 2021

Stay away from this airline. To avoid a no show i called them 1.5 hrs before flight departure and they kept me waiting on the phone for literally 103 min. Then they told me i am a no show because i have to calcel 10 min before the flight departs, so the entire trip was cancelled and no refund.

Shame on you.

Date of travel: August 2021
2  Thank denisdrennan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 21, 2021

This has been the trip from hell…..I booked non stops DEN-PIT-DEN. Southwest changed both segments to flights that made stops somewhere and arriving 4 hours late. No reason given. However, I was able to change both segments back to a non stop. The return PIT-DEN has been canceled and once again I was put on a flight that stops in Nashville and gets me home 4 hours late.

Honestly, I’m sick of playing Southwest’s game. I canceled my flight home on Southwest and bought a non stop ticket on another carrier because Southwest is very unreliable right now…..I read in the news they’re having staffing issues with all the flight cancellations and flight changes. Beware if flying on Southwest right now.

Date of travel: August 2021
2  Thank 719dennisl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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