We fly every month sometimes multiple times a month....Lately Southwest have delayed, cancelled, changed flights constantly. we can deal with it but when you get the plane we recently had to wait for one of the staff to show up....she finally arrived looking like she just got out of bed and sat and text on her cell the entire flight....not sure how the others let her....she was prvilidged I suppose....The caliber of flight staff had gone to a zero....they can't handle anything from mask mandates to seating to maybe announce to all of these new passengers thanks rot no-one having to work the proper way to de board....like wait your turn instead of running to the front......they tell you to put your seat forward but let people run like animals to deplane.......Lets face it attendants have very little to do anymore. How about trying to do at least the minimum of what your ask....we were also told that when a staff has their weekly hours in if the flight gets delayed they just go home.....passengers receive nothing....unless you ask and demand they want to pacify you with a 50 dollar voucher......whoopdee doooo... Pick another airline...after 7 years of flying strictly Southwest...we are spending our hard earned money elsewhere. we are A list flyers by the way....

Stay away from this airline. To avoid a no show i called them 1.5 hrs before flight departure and they kept me waiting on the phone for literally 103 min. Then they told me i am a no show because i have to calcel 10 min before the flight departs, so the entire trip was cancelled and no refund.

Shame on you.

This has been the trip from hell…..I booked non stops DEN-PIT-DEN. Southwest changed both segments to flights that made stops somewhere and arriving 4 hours late. No reason given. However, I was able to change both segments back to a non stop. The return PIT-DEN has been canceled and once again I was put on a flight that stops in Nashville and gets me home 4 hours late.

Honestly, I’m sick of playing Southwest’s game. I canceled my flight home on Southwest and bought a non stop ticket on another carrier because Southwest is very unreliable right now…..I read in the news they’re having staffing issues with all the flight cancellations and flight changes. Beware if flying on Southwest right now.

Was supposed to leave Atlanta 8/20/2021 at 9:55 and was notified via text that connection in Denver to Palm springs was cancelled due to staffing. On hold for agent 1hr and 19 min to speak with Kathy who told me to call customer service after 9am cut. On hold 1 hr and 11min then to speak with Ashley who only offered $100 voucher for the inconvenience. This didn't even cover the car and hotel fees associated with arriving the next day. Will go back to Delta.

Southwest has always been phenomenal thanks mainly to their customer service - it makes all the difference. From over a year ago I remember a woman checking out bags at the SLC airport named Lenea who treated my family so well, getting our bags checked efficiently but making sure we were happy. Our flight attendants, workers checking us onto the plane, etc. have all been a joy to work with. Thank you Southwest!