Needed to get to Vegas from Albuquerque fast. Not on Southworst. Delay after delay after delay. When you ask a question at the airport, they tell you with a shrug: “You know more about the delays than we do.”—- Thanks for the help. It’s my birthday, too. Never Flying Southworst Again. Never.

SO I feel like we are still in the middle of a pandemic, right?? Or am I mistaken and we have moved on completely? Either way , large corporate entities, such as Southwest Airlines clearly have....hopefully that government bailout helped your employees at least. Once again the customer always deals with the loss and the corporations grow wealthier. I had no choice last holiday season and wasn't allowed to travel to see my family. I had to cancel the flight and tried not too, but travel bans in the northeast prevented me from going. Additionally, no vaccines were readily available and I would put my family at risk. So with the flexibility that all the airlines were shouting in the streets I presumed I had a year to figure it out. Not so with Southwest (I am sure other airlines suck too). I went to go use the funds and was informed that they expire before I am able to travel and it was a year from when they were purchased. The best part is you have to travel before that expiration date, not purchased. Of course the modern method to saving money is 'get them as early as possible' so kind of useless unless you travel all the time. They also informed me that any Covid-19 policies had expired last September???? The heart of the pandemic, when numbers were starting to climb back up?? We all had to sacrifice and suffer loss this last year and five months, yet it seems that corporate America is stronger than ever. I will find a way to use these funds and not give Southwest another dime to contribute to their millions, rather than let them pocket $100 of it (penalty for expiration) and use the rest on their currently overpriced tickets. I was always a loud advocator for this airline, and throughout the years went out of my way to use them. No longer, as there are many other choices. One day consumers will hopefully figure out that we have all the control, but most likely not. Thanks for nothing Southwest, here is hoping y'all go bankrupt!

I am hoping to get someone's attention at Soutwest today...this week maybe?😲 Would be nice. Been trying to speak with a 'Customer Care' rep since Friday 13th. I have called multiple times. Today I have been on hold for 2 hours and 41 minutes. I was told to stay on hold as Friday I learned that when you can't keep up with the phone lines you turn them off...even though Customer Care service is suppose to be open M-F 9AM to 5PM Central time? I understand we are all struggling right now but come on. I have had a flight booked for months and when I show up to the airport AFTER checking in correctly 22 hours prior...I find the flight has been cancelled? Only after the baggage attendant takes my bags, throws them on the line, and the are gone! Then, I look at the printed ticket and it has me leaving 18 hours later? And arriving in a different city? No email. No phone Call. No text. nothing. I have sent an email, Facebook message, and called. I will continue to reach out. After all I spent $600+ on this flight. You're not doing us a favor, you are providing a service that we adequately paid for.

Booked a flight from SLC to LAS wanting to try Southwest since they support USA as an all Boeing fleet. Booked the flight based on flying on a 737 Max. Friday morning, day of the flight the plane was switched to a 737-800, first strike. The plane left Baltimore 1 hour, 45 minutes late, second strike. Reviewing the route history, seems it's a chronic, late route which apparently nothing has been done to correct that. Plane showed up and we start to board (pre-board) and a few groups obviously needed the extra time. Then multiple groups of people (2-4 person groups) started pre-boarding, mostly adults and looked perfectly healthy. Seems they learned to work the system. Boarded in group A36 to A40 and no shock, the first several rows were filled. After picking my aisle seat, and waiting in the plane with no A/C, the right engine needed help starting at the gate (huffer). Add another 15 minutes to the already late flight, perfect. The attendants absolutely didn't care and were standing up front chatting with the gate agent before the door was closed and everyone was seated, unprofessional. Engines starting and 10 minutes into the flight, an announcement, NO drink or snack service... Arrived in Las Vegas 2+ hours late... First time on Southwest and it's my last time. Southwest is better than Sprit, Frontier and Allegiant ( extremely low bar) but I'm sticking with the big 3 from now on... Great job Southwest, you should be proud...

Worst trip i have ever had
The entire staff does not care and this airline does not care about the customer