The worst airline I ever flown with. I had a direct flight yesterday from Brisbane to Australia. The moment I arrived at the airport; the check-in counter is a total chaos. The passengers were left confused coz not a single staff got to organized the queue leaving the passengers scattered around, so disorganized. and to my total disappointment, after I arrived in Manila, they lost my luggage and left it at Brisbane Airport. I need to deal with their Manila ground staff who has the poorest customer service who just pointed me to a bunch of lost luggages on the corner to find mine. They don’t even know the carousel number assigned to each of their own flight services. After finishing all the paper works they asked me to complete, I was told that they just email me for any update and when I asked for their phone number, to my surprised the staff who served me, doesn’t even know their own phone number, that she still have to looked it up on her phone’s contact number…..what a pity. And to travel back to the airport and deal with the worst traffic of Manila, just to pick it up is a total nightmare. and all of this is just because of how poor their service is. Hope this will not happen to anyone who would fly with this worst airline.
“Worst Airline I Flown With”
Review of Philippine Airlines (PAL)
Hi, Nelson. Thank you for taking the time in sharing your feedback with us. We deeply regret the disappointing experience you encountered during your recent flight with us from Brisbane to Manila. Please accept our sincerest apologies for the disorganization during check-in, the mishandling of your luggage, and the subsequent challenges you faced with our ground staff.
Your experience does not reflect the standards we strive to provide, and we understand how frustrating and inconvenient this must have been for you. Passenger feedback is very important to us, as it helps us determine which service areas we can still improve. We are conducting an immediate review of our processes to mitigate similar challenges you encountered, including better check-in queue management, staff training, and communication enhancements regarding lost luggage.
Nevertheless, please allow us to extend our assistance to you. Please send us your booking information, ticket number, bag tag number, and e-mail address via direct message through any of our official social media channels below. We will be ready to help out.
Instagram: @flyPAL
X (previously Twitter): @flyPAL
Thank you, Nelson, and we hope to have the chance to serve you better in the future.
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This is my first international travel with PAL and it was actually good. The staff, the onboard meals and the there were no delays. Though my selected flight schedule is bad, but my travel to Taipe was good. Only thing though is their transfer desk during that time was hard to locate due to ongoing construction and renovation at T2.
Hi, Miler! We are pleased to learn that your overall journey with us was great! Thank you for choosing to fly to Taipei with Philippine Airlines! We leave you with our total commitment to safety, comfort and overall well-being whenever you fly with us. ✈
Last time I flew with Philippine Airlines it was delayed by abt 3 hours.
This time I can NOT even find my paid ticket on their site.
I called customer service and after 1 minute 4 of my call got dropped, and disconnected.
Horrible customer service phone system
I hope my upcoming flight is better and I make it to my connecting flight.
Hi, Mark. Thank you for taking the time in sharing your feedback with us. We sincerely apologize for the inconvenience caused by the delay during your previous flight, for the difficulties you experienced in locating your ticket, and for the difficulties experienced when reaching our customer service team.
We understand how frustrating this must have been, and we are committed to improving our services. Please rest assured that we are constantly enhancing our products and services to be able to provide an excellent experience that all our passengers rightfully deserve.
If you are still unable to locate your ticket, please send us a direct message through any of our official social media channels below.
Instagram: @flyPAL
X (previously Twitter): @flyPAL
Thank you for the opportunity to communicate with you, and we hope to be of better service in the future.
I had an extremely important meeting to attend to and Philippines airlines flight had cancelled yet another flight, because they decided to swap the plane for another destination they ruined.
This is not the first time, second time, 3rd time but 4th time this has happened to me with PAL.
One was a major flight and connecting flight from Cebu to Manila and going international, which was a disaster on all levels.
It’s the worst joke, But Then, once your flight is cancelled, you will wait at least 2 hours minimum with 200 plus irritated passengers for a stupid voucher, all to go stay at a low end hotel with a Cheap lousy dinner.
I lost my one night stay at a 5 star hotel and reached out to: wecare@philippineairlines.com,
But honestly PAL has not reached out to me with any sort of compensation to show they truly care.
This is a valuable warning to anyone planning to travel to the Philippines or any flight through out the entire Philippines.
Pay a few extra pesos and Choose another Airlines. Trust me.
Hi there. Thank you for taking the time in sharing your experience with us. We sincerely apologize for the repeated inconvenience caused by flight cancellations and the impact this has had on your plans, especially during such important occasions. We deeply regret the disruptions to your travel and the dissatisfaction with our service response.
Your feedback has been duly noted for continued enhancements of our services, but we would like to further extend our assistance to you. Could you please send your booking reference, ticket number, case reference number, and e-mail address through any of our official social media channels below?
Instagram: @flyPAL
X (previously Twitter): @flyPAL
This information will help us in investigating your reported experiences. Thank you, and we look forward to hear from you.
I was extremely disappointed with my experience flying first class with Philippine Airlines. For the price, I expected luxury and top-tier service, but unfortunately, it was far from that. The seat was uncomfortable and outdated, with limited recline and minimal privacy. I was in the third row which backed up to economy. Right behind was a family with small children kicking my chair! The in-flight entertainment was also subpar, with a small selection of movies and no screen at all. You were expected to scan a code and watch them on your phone! The blanket they provided was like one for moving furniture.
The food was mediocre at best—not the gourmet dining I anticipated. The service was lackluster, I’ve flown first class with other airlines, and the difference in quality is night and day. I hardly ever splurge but flying Bali to Denver I thought it would be worth it. I’m disgusted I wasted the money. I’m currently in their lounge listening to someone snore. The absolute worst.
Overall, this was not the premium experience I paid for. I won’t be flying with Philippine Airlines again in the future and neither should anyone else.
Hi, Michelle. Thank you for taking the time in sharing your previous experience with Philippine Airlines. We sincerely apologize that your journey fell short of the premium experience you expected and deserved.
We regret the discomfort caused by the seat design, limited recline, and proximity to Economy Class. We understand how important comfort and privacy are, especially when flying Business Class. Your feedback about the inflight entertainment, food quality, and service have been duly noted. We strive to provide a seamless experience and we will use your feedback to improve in these areas.
We value your patronage and apologize for falling short of your expectations. We hope to have the opportunity to restore your trust in the future. Thank you.