GOOD ASISSTING AND FRIENDLY NOTHING TO SAY BUT THNK YOU FOR HELPING ME A LOT BY DOING MY PLAIN TICKETS AND FOR CHANGING MY NAME AND BIRTHDAY WITHOUT PAYMENT EXCELLENT

I would not recommend.
Original flight was leaving Bangkok on April 30th and arriving Guam May 1st,
and because of my paranoia I check everyday only to find out ON THE 29TH that my flight was changed to leaving on the 2nd? and arriving Guam on the 3rd?
THAT IS A BIG DIFFERENCE WITH NO NOTIFICATION.
and when I call to speak to an agent (God bless her she was very kind), she did tell me that "your flights can change and you have to check"
WHAT THE REALLY? I DO CHECK
but 3 days difference?
I fly a lot I'm a frequent traveler, backpacker, ... NEVER AGAIN WITH PHILIPINE AIRLINES...

In terms of the aircrafts, they were quite old but at least cabin crew was nice. But unfortunately, customer service is terrible. We had a delay of more than 3 hours on arrival, and taking into account EU regulations and laws, they are not complying with it. We should receive a compensation for delay and they are not willing to do it. For sure, not recommended at all since they don't comply with the law.

Dear Philippine Airlines,

I’m reaching out to share my frustration with the service I received on my recent flights. I flew on PR117 from Vancouver to Manila on September 28, 2024 (1:00 AM), and PR730 from Manila to Bangkok on September 29, 2024 (9:40 AM).

At Vancouver, the ground staff were rude and unhelpful. Despite buying my ticket three months in advance and being first in line, they took 15 minutes checking my passport, making unnecessary comments, and refused to let me choose an aisle seat. The same thing happened again in Manila for my flight to Bangkok. They claimed all the seats were booked and put me in a middle seat.

What made things worse was that when I boarded PR730, I saw several aisle seats were empty, even though I was told the flight was fully booked. This made me feel like I was deliberately given a less comfortable seat for no valid reason.

This experience was very frustrating, and I hope Philippine Airlines looks into this. I believe better training in customer service is needed for the ground staff, especially when it comes to handling seat assignments fairly and being honest with passengers.

Looking forward to hearing back.

Best regards,

Sandi

Philippine Airline (PAL) is wet leasing Planes from a Spanish company called “Wamos” using an Airbus A332, The routes are Manila - Sydney, Manila – Melbourne and vis versa. Inflight service is Not as good as PAL. They also do not serve children first which always did! As for the seat's are exceptionally uncomfortable and did not have enough padding on the seat base, but better then Cebu Pacific. Also to note is the seat reclining information is printed on the seat is back the front! Showing the leaver to be under the seat on the LEFT side, But it is located on the RIGHT SIDE OF THE SEAT, Entertainment selection was appalling very dated and limited. Food was average, first service was ok with a limited of 2 selections & the 2nd service Breakfast, was this crap bread bun with mashed corn beef in it. Cabin crew had some PAL attendants, but the Spanish attendants often did the PA announcements in very POOR ENGLISH, it was not easy if at all understandable.
I have been with PAL for about 10yrs now, and know what to expect, good service, food and seats etc. From my 2 flights from SYD-MNL & MNL-SYD with WAMOS, it is indeed not up to the stand I had come to expect form Philippine Airline (PAL). I need a uncomfortable seat as I have a bad back and I am a senior hence I end up with a sore back after these flights.

I have been informed that PAL has now extend the contract with WAMOS to January 2025. I also was informed from an insider that PAL has been struggling with competition from Cebu Pacific Air. Thus they are using this Wamos. This could affect their reputation !!