Worst experience, we should have been enjoying our holidays but our flight from manila to boracay was delayed for 2 hours, upon checking in, they tried to book us on the next flight that is 2 hours after because as they say, the flight is overbooked, but how come? you've got the actual number of seats, why sell more than you can accommodate? this was not the first time they disappointed us, we've got a flight prior to this, tuguegarao to manila was moved an 1.5 hour earlier without notice so we had to rush up . and disappointment keeps going on, travelling from general santos to manila, flight was moved again 1.5 hours early. clearly Philippine Airline doesnt care about you, they are just after the profit. We will have to think 5 times now if we will still fly with you. You are not the best airline!!!!
“If you want to be disappointed, fly Philippine Airlines”
Review of Philippine Airlines (PAL)
Hello, Delon. Thank you for taking the time in sharing about your recent trip with Philippine Airlines. We understand you encountered challenges during your check-in at the airport, namely, the overbooking issue and the 2-hour delay, which greatly affected your overall journey. Please accept our sincerest apologies for the inconvenience caused. While we recognize we are unable to undo your previous experience, you have our commitment that our airport ground partners have endeavored to provide necessary assistance to all our affected passengers.
We believe that passenger feedback is vital in helping us determine which service areas we can still enhance. Rest assured, you have our commitment that we are continuously improving our products and services to be able to provide an excellent experience that all our passengers rightfully deserve.
Please send us a direct message through any of our official social media channels below should you require further assistance. We will be ready to help out.
Instagram: @flyPAL
X (previously Twitter): @flyPAL
Thank you, Delon, and we hope to have the chance to serve you better in the future.
60 - 64 of 5,781 reviews
I don't usually write reviews but I had the worst experience with Philippine Airlines and will never fly with them again.
My flight from Taipei to Manila was delayed by 3 hours (and I was notified less than 4 hours before departure). This meant I'd miss my connecting flight to my next destination (also with Philippine Airlines).
Upon contacting them, they offered to reschedule but that meant I'd reach my destination a full day later. They also wouldn't pay for any hotel accommodation at all. So I had to take a day off work, cancel plans, book a new hotel for the night and I received no compensation at all.
Don't fly with them!
Hello, Aseem. Thank you for taking the time in sharing about your previous experience from Taipei to Manila with Philippine Airlines. We understand you encountered challenges during your journey, namely, the 3-hour delay of your flight, misconnection of your connecting flight, and incurring additional costs due to the disruption. It must have been a disappointing experience, and we sincerely apologize for the inconvenience caused.
We assure you that this is definitely not the service we aim to provide, and we recognize we fell short in this instance.
We hope you can allow us to extend our assistance to you. Could you kindly send us your booking reference and ticket number via direct message through any of our official social media channels below? We will be ready to help out.
Instagram: @flyPAL
X (previously Twitter): @flyPAL
Thank you, Aseem, and we look forward to hear from you.
On my flight I had to stand up to let another passenger pass. I noticed he went sitting in empty seats with leg space and decide to do the same. Other passengers had also already moved seats. I am 1.85m, big and am so cramped in the standard economy seats that I needed to go to the doctor many times before for fluid buildup in my feet. I only sit there a few minutes and a whole army of stewardesses an the female head purser miss San Gabriel shows up to remove us to our original seats. I was willing to do that and did it effectively but apparently this is not enough. A lecture follows. "It is not fair to passengers paying extra for those seats". But it is not fair to have to sit cramped because one is taller neither. "You should ask for a seat with legspace". I said this is now the case but you send me back. Miss San Gabriel feels the heat coming on and runs off. Also the trays are in one part without hinge so I have to hold my food in my hand. I was offered to move to another seat 2 times...with the same leg space and the same tray. Asked for an apology for being treated like a fool but got none. Miss San Gabriel would make a note about me she said. Back in elementary school !
Hi, Prince. Thank you for taking the time in sharing about your previous experience with Philippine Airlines. We understand your disappointments during your flight and we sincerely apologize for the inconvenience. We acknowledge that our inflight crew could have provided additional assistance considering the situation and we are so sorry.
Please allow us to further investigate on this matter. Could you send us your booking information via direct message through any of our official social media channels below?
Instagram: @flyPAL
X (previously Twitter): @flyPAL
Thank you, Prince, and we look forward to make this right with you.
Horrible experience, locked 5 hours into a non working plane, lost all the connection flights, zero ground assistance. I've flown with the worst airline ever (Transaero, Poste Italiane) but honestly this is now the worst ever tried.
Hi there. Thank you for taking the time in sharing about your previous experience with Philippine Airlines. We understand you encountered challenges during your journey, namely, the inoperative aircraft, losing your connecting flight, and no ground assistance provided. We would like to extend our sincerest apologies for the inconveniences caused. This is definitely not the service we aim to provide and we recognize we fell short on this occasion.
We believe that passenger feedback is vital in helping us determine which service areas we can still enhance. Rest assured, you have our commitment that we are continuously improving our products and services to be minimize similar situations from happening again.
Please send us a direct message through any of our official social media channels below should you require further assistance. We will be ready to help out.
Instagram: @flyPAL
X (previously Twitter): @flyPAL
Thank you, Explotravel, and we hope to have the chance to serve you better in the future.
Worst flight ever, my sister flewed in the same flight a month ago and had terrible experience. I was supposed to fly in the morning and in just 12hrs time they canceled the flight. What if, if I hadn’t open my emails before I sleep. Customer service is horrendous. Never ever will fly with Phillipines Airlines.
Hello, Pratibha. Thank you for taking the time in sharing about your previous experience with Philippine Airlines. We understand your flight was cancelled 12 hours before your flight. It must have been a very frustrating experience, and we are truly sorry. We acknowledge the inconvenience this disruption has brought to your travel plans. Unforeseen circumstances can sometimes lead to disruptions, however, we assure you that we do not disrupt flights unless absolutely necessary, prioritizing the safety and well-being of our passengers and crew.
Please send us a direct message through any of our official social media channels below should you require further assistance. We will be ready to help out.
Instagram: @flyPAL
X (previously Twitter): @flyPAL
Thank you, Pratibha, and we hope to have the chance to serve you better in the future.