On my flight I had to stand up to let another passenger pass. I noticed he went sitting in empty seats with leg space and decide to do the same. Other passengers had also already moved seats. I am 1.85m, big and am so cramped in the standard economy seats that I needed to go to the doctor many times before for fluid buildup in my feet. I only sit there a few minutes and a whole army of stewardesses an the female head purser miss San Gabriel shows up to remove us to our original seats. I was willing to do that and did it effectively but apparently this is not enough. A lecture follows. "It is not fair to passengers paying extra for those seats". But it is not fair to have to sit cramped because one is taller neither. "You should ask for a seat with legspace". I said this is now the case but you send me back. Miss San Gabriel feels the heat coming on and runs off. Also the trays are in one part without hinge so I have to hold my food in my hand. I was offered to move to another seat 2 times...with the same leg space and the same tray. Asked for an apology for being treated like a fool but got none. Miss San Gabriel would make a note about me she said. Back in elementary school !

Horrible experience, locked 5 hours into a non working plane, lost all the connection flights, zero ground assistance. I've flown with the worst airline ever (Transaero, Poste Italiane) but honestly this is now the worst ever tried.

Worst flight ever, my sister flewed in the same flight a month ago and had terrible experience. I was supposed to fly in the morning and in just 12hrs time they canceled the flight. What if, if I hadn’t open my emails before I sleep. Customer service is horrendous. Never ever will fly with Phillipines Airlines.

I recently flew on PR537 from Manila to Bali (MNL-DPS) on September 28, 2024, and I was quite disappointed with how the flight attendant in my row treated me.

I asked the flight attendant, in Tagalog, if I could move to a different seat because the man beside me was coughing loudly, and I was worried about getting sick. She informed me that purchasing a seat onboard wasn’t possible and added that most flights are full. I understood that and didn’t push further, but I was genuinely concerned about my health due to the man’s constant coughing. What I didn’t understand was why his loud coughing didn’t seem to concern the flight attendants at all.

A short while later, a foreign passenger (an American woman) sitting across from me asked if she could move to an empty seat, and the same flight attendant immediately allowed her to switch seats without hesitation. The flight attendant even suggested that the Filipino man sitting beside the foreigner could also move to a different seat.

However, she never offered me the same courtesy, even though I had asked first due to a valid health concern.


I couldn't help but think:

* Was my request ignored because I’m Filipino? Why was a foreigner’s request accommodated while mine wasn’t?

* Why didn’t the crew offer a mask to the passenger who was coughing so loudly? I had my own mask on, even though I wasn’t sick.


Throughout the rest of the flight, the same flight attendant barely interacted with me, and during the meal service, she didn’t even ask me properly what I wanted to eat.


To be clear, I didn’t speak to her disrespectfully. I even mentioned that I was willing to pay to move seats because I didn’t want to cause any trouble. But I was left feeling dismissed and ignored.

I kindly request that your flight attendants show more consideration and empathy towards passengers, especially when they are being polite. As someone who travels frequently between Bali and other destinations, I have never experienced such selective and insincere hospitality.

For someone like me who rarely makes requests during flights, this experience was quite disappointing.

Wost airline I’ve ever used. Even cheap carries like airasia are better. The airline has very frequent delays, cancellations, flights always overbooked (chance not to get a seat ALTHOUGH you paid already) and in these cases there is basically 0 reimbursement for the customers. They don’t even let you use their own lounge when they make you wait 8 hours at the airport because THEY overbooked their flight out of greed. Avoid at all cost. Use cebu pacific or airasia