Wost airline I’ve ever used. Even cheap carries like airasia are better. The airline has very frequent delays, cancellations, flights always overbooked (chance not to get a seat ALTHOUGH you paid already) and in these cases there is basically 0 reimbursement for the customers. They don’t even let you use their own lounge when they make you wait 8 hours at the airport because THEY overbooked their flight out of greed. Avoid at all cost. Use cebu pacific or airasia

Flights good! Communication and Manila in general gross and bad.

Two bad experiences with Philippines.
To clarify, the flights themselves were great, good flying and nice crew etc, the rest of the service and transiting through Manila is actually pretty bad.

2023
Our connecting flight to Perth was cancelled after we had already departed Tokyo and when we arrived in Manila, no one told us it was cancelled. They checked our luggage etc and let us upstairs to departures. Then we didn't see the flight on the monitor, logged into airport wifi n saw the email saying the flight had been cancelled. No one told us anything and we had to argue with staff to let us go back down to arrival counter. We had to stay overnight in Philippines and the airport staff asked my wife for "money for coffee" after walking us into manilla airport shuttle bus -which looked like it was run by 18yo gangsters covered in tattoos with their girlfriends who def didn't work there lying/sitting on them or on lawn chairs nearby. One spilt their drink on my friends backpack and didnt say anything. Going from super clean and friendly Japan to super dirty and scary Manilla was definitely not how i wanted to end my trip. We thought the bus staff might actually drive us somewhere and rob us (photos of 'staff' provided) . We sat there with no communicarion for about 2hrs. We got hotel at about midnight, they said a shuttle bus for new flight was 9am so we can wake and have breakfast. We didnt get any wake up call went for breakfast and oir friends said the bus came at 6am and almost left without us, our friends were called by the hotel and we weren't. We had to run upstairs grab our suitcases and wait in line and check out. When checking out the hotel asked us why, they had no idea our bus had been waiting. The bus driver was angry at us for making him wait like he wanted a fight.

2024
Cheap flights and travelling by ourselves this time so didn't mind a delay in transit. Give them another go.
Flights etc super great so far. Got to Manila from Tokyo 5hr layover. The gate wasn't put on the board until 45-50min before boarding (which insisted some panic due to last time). Then we arrive at the gate and the staff said we had to go downstairs and open our under carriage suitcases for staff to see what's inside. We said Japan told us the suitcases would go through to Perth and we didn't have to do that last year. We also said why didnt anyone tell us this 4hrs ago?? Went back and down stairs to a room of about 10 people most sitting/lying around 2 actually working (which seems to be the norm for Philippines) and they pulled the suitcases out and opened them all up while everyone watched. It seemed sketchy as they were looming over me the entire time and I kept indicating for them to look away and not look at my lock combinations. One guy even suggested I don't need to re-lock my suitcase?! These are all Samsonite with TSA key locks for airport security. I only imagine they haven't been given these keys by TSA because the staff would probably steal all our luggage items. I also think if a woman had gone down it would have been very intimidating. The process was quite quick but I spent the next 45mins wondering if they had copied my combination codes or stuck something in my suitcase. I also heard many others on same flight making similar comments.

I've flown all over the world including South East Asia many times and never had to deal with that weird open my suitcases experience which looked like all passengers to Australia had to do. The flights can be cheap and the flying is very good, if you account for the unclean state of Manilla Airport, the possible flight cancellation when you are already midflight with no warning and no communication when you arrive and a group of Philippino men glaring at you in a room by yourself while they open all your suitcases and go through them and touch everything. Go for it.

Seating were squished together and I could barely get in. I had a wound on my right butt cheek so it was difficult for me to sit down. I asked them if I could stand or sit on a seat where I can put all my weight into one cheek. They said no. I asked if I could lay sideways in business class, they said no. Following this they were giggling amongst the crew pointing at me and talking in their Filipino thinking I wouldn't understand. I didn't even get dinner even though it was an overnight flight due to not being in my seat at the time. Repeated told me they would send someone to help me with my concerns and to go sit down but it was all an excuse. Must be the worst experience I've ever had on a flight. On top of this the breakfast they gave out gave me the runs, the headphones sucked and staff was rude. Honestly have nothing good to say about this trip, even the toilets were disgusting.

Please do not fly with this Horrible Airline I had to sleep at the airport 8 days the airline would not change my departure date I have an on going medical condition and needed to leave immediately the airline refused to change my departure date please do not use this airline Philliphine Airlines is the Worst Airline customer service is beyond horrible please Beware of this Scam Airline

This airline is absolutely terrible. I booked with them via booking.com and unfortunately had to cancel my flight because a family member had passed away. I got in touch with the airline, they told me it was fine and that they'd process my refund immediately if I submit certain documents. I went ahead and submitted the certificate of death as well as my certificate of birth to their support team.
Now, I have been stuck in limbo between PA's support who keep hanging up on me and are telling me it is booking's responsibility to provide the refund and booking.com telling me it is PA's responsibility to clear this case. It is impossible to get in touch with Philippine Airlines and their support is unhelpful on purpose.