Please do not fly with this Horrible Airline I had to sleep at the airport 8 days the airline would not change my departure date I have an on going medical condition and needed to leave immediately the airline refused to change my departure date please do not use this airline Philliphine Airlines is the Worst Airline customer service is beyond horrible please Beware of this Scam Airline
“DO NOT FLY BEWARE!!!!!!!!!!!!!!!!”
Review of Philippine Airlines (PAL)
1
Date of travel: September 2024
Thank Kenya T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philippine_Airlines, Manager at Philippine Airlines (PAL), responded to this reviewResponded September 29, 2024
Hi, Kenya. We are very saddened to hear about your previous experience with us. We understand you have an ongoing medical condition and that you had to spend eight days at the airport. It must have been a very challenging situation for you and we hope you can accept our sincerest apologies for the inconvenience caused. We acknowledge that our airport partners could have endeavored to find an immediate resolution regarding your new flight schedule to avoid this incident.
Please allow us to check this further for you. Could you please send your booking reference and ticket number through any of our official social media channels below?
Instagram: @flyPAL
X (previously Twitter): @flyPAL
The information will help us coordinate with the concerned offices and conduct an investigation regarding your reported incident.
We look forward to hear from you. Thank you, Kenya.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviews (5,782)
70 - 74 of 5,782 reviews
1
This airline is absolutely terrible. I booked with them via booking.com and unfortunately had to cancel my flight because a family member had passed away. I got in touch with the airline, they told me it was fine and that they'd process my refund immediately if I submit certain documents. I went ahead and submitted the certificate of death as well as my certificate of birth to their support team.
Now, I have been stuck in limbo between PA's support who keep hanging up on me and are telling me it is booking's responsibility to provide the refund and booking.com telling me it is PA's responsibility to clear this case. It is impossible to get in touch with Philippine Airlines and their support is unhelpful on purpose.
Date of travel: June 2024
Thank Colin K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philippine_Airlines, Manager at Philippine Airlines (PAL), responded to this reviewResponded September 28, 2024
We would like to extend our condolences, Colin. We understand how challenging this time might have been for you, and we are truly for the inconvenience on the delay in processing your refund. We want to assure you that it is not our intention to prolong your refund request, as this should have been an efficient experience for you.
In this regard, could you please send your booking reference and ticket number through any of our official social media channels below?
Instagram: @flyPAL
X (previously Twitter): @flyPAL
The information will help us coordinate with the concerned offices and conduct an investigation regarding your reported incident.
We look forward to make this right with you, Colin. Thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
31
I got scammed by Philippine airlines. They keep switching the hours of my flight few times and they finally figured out my flight arrival at 6:30am while my connection flight is at 6:00am. I got on the phone with costumer service which are bunch of baboons. They told me that I have to pay for my ticket again. They canceled my flight 3 times just to have me pay again. I highly suggest not to fly Philippine airlines for their scam.
Date of travel: February 2024
Thank kristiana770
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philippine_Airlines, Manager at Philippine Airlines (PAL), responded to this reviewResponded September 28, 2024
Hi, Kristian. We are so sorry to hear about your previous experience with us. We want to inform you that we do not scam our passengers. While we understand the frustrations and disappointments caused by the multiple flight schedule changes, please know that we do not adjust our operations unless absolutely necessary, as passenger and crew safety is our priority above all.
In addition, we regret to learn about your hotline experience. We acknowledge that efficient customer service is vital especially to our passengers affected by flight disruption. Could you please send your booking reference and ticket number through any of our official social media channels below?
Instagram: @flyPAL
X (previously Twitter): @flyPAL
The information will help us coordinate with the concerned offices and conduct an investigation regarding your reported incident.
We look forward to hear from you. Thank you, Kristian.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
11
I am unhappy with the process of transferring through Manila into Australia. This is the first flight ever that I would need to go into a designated area to have my checked in baggage opened for inspection. I may have not flown or transiting much, but of all the places I have been (US, Europe, South Asia and Middle East), never do I need to have my baggage inspected while only transiting! This will be my first and only time flying with Philippines airlines. Could have ground crews ready with posted signage to prep travellers coming off the first flight of impeding checked in baggage checks.
Date of travel: September 2024
1 Thank Randy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philippine_Airlines, Manager at Philippine Airlines (PAL), responded to this reviewResponded September 28, 2024
Hi, Randy. Thanks for sharing about your previous baggage experience with us. We understand how inconvenient this must have been for you, even if you are just transiting in Manila. Please note that additional baggage check-in inspection is required for all passengers bound for Australia. This additional process is set in place for everyone's safety. We seek your understanding in this regard.
Please send us a direct message through any of our official social media channels below should you require further assistance. We will be ready to help out.
Instagram: @flyPAL
X (previously Twitter): @flyPAL
Thank you, and we hope to have the chance to serve you better in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
11
Not at all recommended, they charge you for the bags without the possibility of doing an online check-in. It does not include any kilos.
Really bad decision to fly with this company.
Date of travel: September 2024
Thank Antonio V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Philippine_Airlines, Manager at Philippine Airlines (PAL), responded to this reviewResponded 4 weeks ago
Hi Antonio,
We're sorry to hear about your check-in experience and the issues you faced with excess baggage charges. Please know that these charges are only applied when baggage allowance is exceeded. For more details, you may refer to our baggage guidelines here: https://www.philippineairlines.com/before-you-fly/baggage-information/baggage-allowance/baggage-allowance-fees/international-flights/international-excess-baggage.
If you need further assistance, feel free to reach out to us directly through any of our official social media channels below, and we’ll be glad to help:
Instagram: @flyPAL
X (formerly Twitter): @flyPAL
Thank you, Antonio. We look forward to providing you with a better experience in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.