We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible aircraft configuration”
Review of Philippine Airlines (PAL)


Reviewed January 3, 2018

This was my return flight. I just reviewed PR731, my originating flight. This was an Airbus 340. It could also be an Airbus 321. In either case this is a horrible aircraft configuration. This particular flight, no individual monitors at your seat, no large monitor in the front center of the cabin, no earphones, no AV system, repeat, no audio, video, or entertainment system at all. Seat are tight. If I did not remove the crap in the seat pocket, to give an extra 1-2 inches of space, the seat would have touched my knees. PS, I do this on all flights for an extra bit of space. The seats recline ridiculous far, so much it was practically touching me. Thank God, the flight attendants made them put the seats in upright position for meal service and that took up 2 of the 3 hour flight. The meal service was acceptable for economy. The crew were all professional in a stern business like attitude. Also, this is a very popular route with many Filipinos working in Bangkok, but for the past three years, we have had the same gate 4 at NAIA in Manila. This requires us to be bussed out to the plane and then a 39 step up to the plane from the ground. I had to rate a 5, because it is the only way to get back, unfortunately one must endure the cramped and meager accommodations.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank bob2bkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (2,209)
Traveler rating
Traveler type
Time of year
Language
  • More languages

390 - 394 of 2,209 reviews

Reviewed January 3, 2018

My flight on 26 December was an Airbus 340. However it could also be an Airbus 330, or something else. They use different aircraft for different days, so check ahead of time, because the aircraft differences are immense. (See my review of PR736, 2 Jan. 2018). This flight was great, again see my return flight for the horrible. We left on time, and arrival was ahead of schedule. It was a new plane, with individual monitors all touch screen, no remotes. The AV system was ok for a 3 hour flight. The seats were comfortable, both width and pitch, and for me 215 pounds, that is good news. Food service also acceptable for economy. The flight crew were very accommodating and with good smiles and attitude. Plane and toilets very clean. One problem, they brought 35 blankets for 200 people. Now that is downright stupid. Overall, a very good flight. Again read my return flight to see how a great flight turns into a horrible flight..

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank bob2bkk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 3, 2018

did you guys tried that economy class seat? I've never seated in a seat so tiny, that was really a lack of respect, such an awful flight

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Aldenizio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2018

2nd time to take this flight, ETD Davao around 4:00am. Going to the Airport is a breeze. Check in was very easy, flight on time, arrival ahead of time. Fare is cheap. This flight saves a lot of stress from traffic going to the airport and going to point of destination in Manila. Great way to go-if you can wake up early.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank efrenr916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2018

Good enough travelling with Philippine Airlines. Airline refreshment is good plus the inflight entertainment!!

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Alfredo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.