We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good Budget Flight”
Review of Lao Airlines


Reviewed 8 February 2018

Good experience on this budget airline, in contrast to Air Asia. The flight was only 1.25 hours, but we were served a small sandwich and drinks. Staff were pleasant. Their baggage allowance is only 20 kg, but they did not weigh my carryon bags which were over the 7 kg limit listed on their website, so I did not have to pay any extra baggage fees.

Thank NatureExplorerGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (273)
Traveler rating
Traveler type
Time of year
Language

34 - 38 of 273 reviews

Reviewed 7 February 2018

We flew on Laos Airways from Hanoi to Vientiane and onward to Luang Prabang.
On both occasions we flew on one of their A320 fleet.
From a pax POV the service was friendly and comfortable, and altho the flights were short they managed to serve up a snack meal and some drinks.
Legroom even on emergency exit was a little tight for me (6'1 or 183cm) but as journey was short this was no great issue.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dermot B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 February 2018

Some say this airline is not the safest. We had no problems. Staff were friendly and we had a comfortable flight. I would use this airline again

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank RobandJoPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 February 2018

Lao Airlines is a small friendly airline flying into a relaxed country. The entire country was an unexpected pleasure from start to finish. The smaller (Brazilian ?) turbo prop planes work well. Food service was nicer than expected, too.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JohnInItaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 February 2018

The service provided by Lao is good.
On the other hand, the meal offering is shrinking! Two very small sandwiches and a small cookie, plus a carton of juice. It's only a short flight but bigger sandwiches, some fruit might be nice!
The food was essentially the same on both the outbound and return legs.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank donandkeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.