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“Impeccable flight attendant service”
Review of Japan Airlines (JAL)


Reviewed 3 weeks ago

I flew business class from Guangzhou (CAN) to Tokyo (HND) on Japan Airlines (JAL). The flight was on a Boeing 787. I selected JAL based on lowest price (excellent value for money) for the business class airfare, time of day departure, and the non-stop, direct service. I departed from Guangzhou instead of Shenzhen, as the price was less by about 1,000 rmb. My seat was very comfortable and roomy, and the cabin service was impeccable, very friendly, Japanese-graceful, attentive and helpful. The food quality was very good and the portion just right for me. In-flight entertainment options were average.

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
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    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
7  Thank KodoDrummer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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38 - 42 of 6,250 reviews

Reviewed 3 weeks ago

this is our first experience with JAL. we expect good service simply because it is a japanese airlines. but the services we received are beyond our expectations. flight attendants are friendly and cheerful. cabin is clean and comfortable. food and beverage is ample and delicious. this made our 12-hour flight from LHR to HND totally pleasant and enjoyable. we look forward to another flight with JAL. highly recommended.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Food and Beverage
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    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank wcthoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

The Sakura Lounge (Level 2) at Narita International Airport was huge and the service & amenities were awesome. Plenty of beverages & snacks. Best place to chill until my flight (Gate 93 - JL 711) was ready for boarding.

My seat (20K) was already prepped with an amenity kit, a blanket, a pillow and noise canceling headphones. I definitely enjoyed the nice headphones, since I didn't have one myself. The amenity kit was great for a short red-eye flight. I also got slippers & a shoehorn. The entertainment selection was up-to-date and had Western & Asian options.

The seats had a comfortable, adjustable headrest & a padded seatbelt. I had a ton of leg room, a leg rest, an adjustable footrest, and a center divider for some privacy! I've never sat in an airline seat with so many footrest options. The seat was also wide & instead of reclining backward it reclined forward so that it doesn't disturb the person sitting behind me. Cabin crew was attentive & friendly.

JAL Premium Economy seats were a huge upgrade from the economy seats. I have sat in JAL economy seats and the Premium Economy seats were a million times better.

I would definitely fly JAL Premium Economy again.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
Thank dayanas744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

I am so glad I quit flying Emirates and I gave JAL a try. The service in economy class is simply stunning. All these new Middle Eastern airlines can do what they want, their flight attendants are simply not up to the job. In addition, the boarding is super smooth unlike the madness at Dubai airport or in Doha.
On JAL the flight attendants show the amazing tradition of hospitality of Japanese, and the food is excellent. Even the Japanese snacks during the meal services are great!

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank RB_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

It has been a very long time since I flew JAL (over 14 years) and I have to say I've been utterly impressed by the excellence of the service, way above SQ and Cathay Pacific. The cabin is pleasant, but the food is really the best I've ever had in economy class and the flight attendants are amazing.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank RB_SG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.