if I could give them less than 1 star , I would definitely do it. I had an horrible experience with Iberia and it's the worst air company so far. I missed my flight because of their Lack of competence and zero professionalism.
my name was written incorrect on my reservation and ti called them at 23:00, they keep talking , pretending that they are doing the job correctly ..... and telling me call in one hour ..... I tried to fix the problem calling and talking to maybe 7 or 8 of their workers until 06 AM soooo the whole night , the aeroport workers tried to talked to them as well to help me at the end I missed my flight because they deleted me from the passenger list and the check-in was not possible either online nor at the aeroport , they didn't refund the flight price to me !!!!!!

Confirmation of booking UJMQDG to San Juan, Puerto Rico

Be very CAREFUL when buying tickets with IBERIA. They send you the flight confirmation and then cancel the transaction without notifying you. DO NOT trust the Iberia platform. I bought my ticket directly from Iberia, received the confirmation by email, and made sure I had it in my Iberia app. The day of my flight arrived, I tried to check in on the app, and the reservation didn’t appear. I checked the email and confirmed my reservation, but I couldn’t check in. That’s where my nightmare began.

I called Iberia, and they informed me that the reservation didn’t exist. They asked me to write via WhatsApp, which I did, but I received very little help from the agents. They couldn’t give me any clear answers because they had to check everything first. I went to the airport, and to my surprise, Iberia doesn’t have its own staff there, so no one could help me. I ended up buying a ticket with American Airlines from SJU - MIA - MAD, even though my ticket was supposed to be a direct flight SJU - MAD - SJU. My husband traveled on that direct flight, while I had to take a different flight, paying almost double.

Later, I wrote to Iberia, and of course, I haven’t received a response. The Iberia computer system, first of all, should not have generated a confirmation if the transaction was incomplete. Secondly, if it did generate the confirmation, it should have sent a cancellation notification.

I want a refund for the difference in what I paid for the ticket I had to buy. This chaos was caused by IBERIA.
Ticket with AA booked through Iberia, reference number HLRJS.

I planned the trip to be able to fly Premium Economy. Just before the outbound segmen,t they changed equipment and eliminated Premium Economy. Then they kept deleting my seat assignment. I had to keep calling to get it back and virtually every agent I talked to misinformed me. They are not to be trusted and dealing with Iberia was a nightmare. I will never fly that airline again.

Hard care review here as Iberia lost the luggage for my family: one family of four, second family of four, and three individuals from USA to Madrid. That’s 11 people, folks, all with lost luggage. We landed in Madrid and were on our way to meet a train to Barcelona then catch a cruise. This airline is miserable. We read Reddit advice every step of the way which warned us that if Iberia lost our luggage we were in real trouble. Believe it. Miserable. So I’m glad to share the step-by-step misery we suffered from Iberia Airlines. First, Ill jump to the end: we returned home after three weeks of travel and 2-3 weeks later, for several of us- we finally got our luggage. Iberia sent us a check, for 11 people, for $1500. For all of us. So I’m going to share what you have to expect from Iberia Airlines. Day one- lost luggage day- landed in Madrid- exhausted. We spent 3- hours, along with over a hundred other passengers finding the right line then filing the proper claims. The people were nice- just not enough of them- and it was 2 hours in line. By the way, despite filing our claims as instructed by the staff- most of us never received a single communication about our individual luggage. Iberia has received multiple messages from me. I’ve NEVER received one word from them. So. Missed our train. Paid an extra $700 for train fees and long delay. Paid an extra $100 for transport fees as we arrived in Barcelona super late. Lost an enjoyable afternoon of our vacation in Madrid and an evening with the rest of our party in Barcelona. Researching Iberia from other passengers and feeling not very good about the next days.

Flew from MAD-MIA 28/10/2024. Ten hour flight. Attendants are fine serving food, and making sure that everyone is sitting in their seats as takeoff is delayed, important as the aircraft can't take off if people are needing the bathroom after a 2 hour delay. First hour they serve a meal which was fine. After meal service, trash accumulated, they disappeared. Eight hours later, they drop off the little sandwiches before landing. In between, they are in their galley for 8 hours, not bothering to pick up trash maybe every two hours, is that so much to ask? By the last few hours of flight, the plane is a biohazard, several of the bathrooms are cordoned off, presumably because people are dropping their trash in the toilets. When I spoke to a flight attendant about it and told them there wouldn't be such a problem if they picked up some trash a few times during the flight, I was met with a scoff that it was not their problem. Absolutely disgusting! Never again.