Hard care review here as Iberia lost the luggage for my family: one family of four, second family of four, and three individuals from USA to Madrid. That’s 11 people, folks, all with lost luggage. We landed in Madrid and were on our way to meet a train to Barcelona then catch a cruise. This airline is miserable. We read Reddit advice every step of the way which warned us that if Iberia lost our luggage we were in real trouble. Believe it. Miserable. So I’m glad to share the step-by-step misery we suffered from Iberia Airlines. First, Ill jump to the end: we returned home after three weeks of travel and 2-3 weeks later, for several of us- we finally got our luggage. Iberia sent us a check, for 11 people, for $1500. For all of us. So I’m going to share what you have to expect from Iberia Airlines. Day one- lost luggage day- landed in Madrid- exhausted. We spent 3- hours, along with over a hundred other passengers finding the right line then filing the proper claims. The people were nice- just not enough of them- and it was 2 hours in line. By the way, despite filing our claims as instructed by the staff- most of us never received a single communication about our individual luggage. Iberia has received multiple messages from me. I’ve NEVER received one word from them. So. Missed our train. Paid an extra $700 for train fees and long delay. Paid an extra $100 for transport fees as we arrived in Barcelona super late. Lost an enjoyable afternoon of our vacation in Madrid and an evening with the rest of our party in Barcelona. Researching Iberia from other passengers and feeling not very good about the next days.

Flew from MAD-MIA 28/10/2024. Ten hour flight. Attendants are fine serving food, and making sure that everyone is sitting in their seats as takeoff is delayed, important as the aircraft can't take off if people are needing the bathroom after a 2 hour delay. First hour they serve a meal which was fine. After meal service, trash accumulated, they disappeared. Eight hours later, they drop off the little sandwiches before landing. In between, they are in their galley for 8 hours, not bothering to pick up trash maybe every two hours, is that so much to ask? By the last few hours of flight, the plane is a biohazard, several of the bathrooms are cordoned off, presumably because people are dropping their trash in the toilets. When I spoke to a flight attendant about it and told them there wouldn't be such a problem if they picked up some trash a few times during the flight, I was met with a scoff that it was not their problem. Absolutely disgusting! Never again.

We booked the flight back in January of 2024 to travel October of 2024. We were about to leave to the airport we checked the flight status google flights indicates it was cancelled. We did not receive an email indicating canceled this flight. We contacted Iberia customer service and the gentleman we spoke with said the flight was not cancelled. We asked him if he was sure because google flights says canceled. He said no sir not cancelled so based on what the Iberia customer service representative’s confident answer we proceeded to leave and drove to the airport decided to get there 4 hours before our flight just in case the representative was wrong. We got to the Iberia line and at the counter the ladies working the ticketing and baggage checkin would not check in anyone and would not say if flight was canceled or not. They would not answer our question, they were rude and just told us to continue and wait in line. After 2 hours of waiting in line with no one answering us if flight was cancelled and if we can take another flight to make it to Barcelona. We were told no flights until the next morning. We asked why we did not receive email re cancellation and why the customer rep on the phone did not give us the correct information and why we had to wait in line for two hours without any response as to whether flight was indeed cancelled or not so we could look into other options and we did not get any apologies nor any explanations. Everyone was so unprofessional and rude and none of them had any idea how to respond to questions. This was our first time flying with Iberea and we had purchased food from the special menu and had paid extra 200 dollars each of us for our seats for more leg room. We took a different airline and flew to Barcelona because we needed to get there for a wedding and the flight had a stop Lay over and no leg room we got to Barcelona very late. Since we had our return ticket with Iberia for nonstop flight again paid seats we were going to use that in the way back a week later which was today. Prior going to the airport once again we tried to check in and no flight was coming up as if it was a ghost airline but the interesting thing was the airline once again had not sent us a cancellation email in fact we had received an email saying your get ready for your flight 2 days prior. When we got to the airport again ahead of time the Checkin desk representatives were extremely rude and unprofessional and would not give us a straight answer. The flight had been cancelled god knows when and there was no trace of it no email re cancellation. We kept being told to contact the phone number they had for the customer service airline and they couldn’t help us with any thing there we had to call and deal with a representative on the phone. They would not respond to any of our questions and kept being rude and unprofessional as if it was our fault and not the airlines fault We were stuck at the airport taking to representatives over the phone and those representatives also had no answer for us. We are now stuck over night as they could not offer us a a flight to leave the same day despite other airlines availabilities they offered a flight that will get us back to Los Angeles two days from today with stops making me not being able to make it back to my work on Friday and missimg important work meetings. I am exhausted and extremely upset of how Iberea airlines had canceled both of our going and return flights without any email notifications of cancellation and how we were treated. We have never experienced these issues before with any airlines the mistreatment, the misrepresentation all of the negative experiences we encountered. Very disappointing.

due to max capacity I could not take my small hand luggage inside the plane. There was already a delay and I had a transfer in Madrid, therefore I insisted that my handlugage might have a problem. They insisted that everything wool due one and that they personal take credit for it. Nevertheless arriving in Brussels, no hand luggage found. Will come following days delivered to your home, but I will be in left to another country far away and will miss essential equipment for my business there!!!
Why taking off luggage from passengers with a transfer, more work for Iberia, higher risk for problems and now very expensive for Iberia to solve...

Rude staff, entertainment not working (for a 12hrs flight!), minimal food of poor quality. No aperitif, small breakfast and staff bossing you around.