IB lost my daughters pram. Ticket booked through BA but IB flight and no one wanted to take responsibility - 7 months after the event via complaints to both IB and BA I'm told by IB that I should have rented a pram for 5 days with a reciept - not sure where I could rent a pram from in Madrid!!! Hopefully IB can enlighten me as it caused us huge logistical problems and inconvenience carrying a 3 year old. Seems IB are very good a deflecting any responsibility or paying out on claims, any excuse not to take responsibility. Please don't fly Iberia - they really are poor and apart from not delivering prams the service onboard is appalling, cabin crew need re training as I've never flown with such entitled crew.

Terrible airline - please don't fly

London – Madrid - Quito
Flying Business class from London Heathrow to Quito Ecuador via Madrid. Check-in at Heathrow was relatively pain free and the priority lane through immigration was helpful. The business class lounge at Heathrow is shared with BA and various other airlines and was absolutely rammed with passengers but eventually we managed to get two seats together. There was a good range of food on offer in the lounge and the drinks were regularly topped up. The business class seats on the short haul stage from Heathrow are not much more than a standard seat (an extra inch or two perhaps) but you get three seats between two. There was also a lack of overhead storage space. The food was acceptable with a choice of main course, also a reasonable selection of alcoholic or non-alcoholic drinks. On the long-haul part of our journey we had fully flat beds, a good choice of films etc on the entertainment system. The food was again acceptable with good choice of starter, main and deserts. The only downside was that it was served very soon after take-off, the crew would appear to do this so that they then get, on this flight, seven hours rest. On our return on the reverse route our baggage decided to have an extra days hoilday in Madrid, it did turn up two days later delivered to home.

We flew with Iberia from Lima to London, the stop over was in Madrid. The food was awful, the staff rude and snappy, did not think that asking for two drinks after 9-10 hrs of flying, having just received a small bottle of water and a coffee all flight, it was met with a snarle.
To add injury to insult, our cases were lost when we got to Heathrow, my friend got notification before we landed. The staff in lost luggage was the most helpful, but we now know that one of our fellow travellers have traced her suitcase, it is back in London. Sad to say nobody has contacted us yet, do I have to nag further?

The worst airline ever. I am trying to use a voucher that I received from a cancellation for over three months. Every time it gives me an error. I filed a claim with Iberia and they don't respond to emails. The last email I received it said to contact customer service. I have called customer service for the past month, spoke to supervisors. They claimed to escalate the claim and nothing yet. In the meantime I am in need to use the voucher for a new booking in December and the flight keeps going higher in price.
DON'T FLIGHT IBERIA !! THE WORST CUSTOMER SERVICE YOU WILL EXPERIENCE.

They are the worst Airline I have ever taken. They lost my sons bag supposedly, but when it appeared at the hotel it was covered with oil/sticky substance. Probably the real reason it wasn't on the baggage carousel. They just wouldn't tell the truth. They then insisted it was rapped for the return flight as it was in this state. At a cost of 10 euros which they then refused to refund as it wasn't necessary. They have refused any responsibility for the damage.