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“Great trip”
Review of Garuda Indonesia


Reviewed 2 weeks ago

We are both senior travellers and very tall. Garuda has the most leg room of any economy flight we have had. Next is Thai airline. The service was excellent and the food pretty good to. We would definitely use them again.

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    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank hgeerligs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 - 43 of 4,446 reviews

Reviewed 2 weeks ago

Garuda is one of the best airlines in Indonesia, very comfortable when I have a flight on this airline. They provide online check-in (which I always do every time I have trip) that makes me easier in the airport. Comfy seats, good entertainment, decent legroom, friendly and attentive staff.

Traveled on January 2018 (CGK-DPS-CGK)

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Thank Maria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Smooth flight on Airbus (330-200), clean and spacious. Good legroom. Very good in-flight entertainment. Friendly service.

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
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    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Raintree_Thailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

The flight was enjoyable. I was not at the business class, but the service was very good. The food was also delicious.

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    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank ayunda_rk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

In our trip around Indonesia last December/January we took six flights with Garuda Indonesia. The on-board service in all these flights was flawless, with the crew always very friendly and smiling. However, on this particular flight from Surabaya to Denpasar, Garuda Indonesia’s ground crew let us down badly. We arrived at Surabaya airport from Mt Bromo at around 14:00 hours, two and half hours before our 16:25 flight. We had already checked-in online, so all we had to do was drop our bags. At the counter we were told that the flight was slightly delayed and were given our boarding passes but inexplicably had to return at 17:00 hours to drop our bags. There was no explanation as to why Garuda could not take our bags at this juncture. We managed to drop our bags at 16:30 hours and then headed for security. After the usual walk around the shops, we sat down and found out that the flight was delayed until 20:00 hours. The explanation for the delay was “operational reasons”. Such an anodyne notice did not explain the reason for the delay. As 20:00 hours approached and it was obvious that we were not going to board the flight, a ground crew member informed me that our airplane was in Makassar in the Suluwesi Islands. The Garuda operative suggested that the flight to Bali would probably leave at 21:00 hours but that turned out to be wrong. At around 22:00 hours, we decided to move to Starbucks and have something to eat. I now started to ring the hotel in Bali as they had sent a car to pick us up at the airport and it was clear that we were going to arrive after midnight. I then realised that Bali is an hour ahead of Java Island, so we would arrive at 01:00 hours. As we sat sipping our coffee, we started to speak to people next to us. In one of those improbable coincidences that happen, the person next to my wife, who is a criminologist, was also a criminologist at one of Surabaya’s universities. As we waited for any news on the flight, the person next to us came in with some money in his hand. He had received from Garuda Indonesian Rupiah (Rp) 300,000 (around £15), per person, as compensation for the four hour delay in departure of the flight. I immediately went to the Garuda counter and was given the same amount. Apparently, if the flight is delayed for over four hours then the airline hands out this amount as compensation. At midnight, Starbucks very politely asked all of us to leave as they were closing. Half an hour later, after an eight hour delay, we finally started boarding the flight at 00:30 hours. The fight to Bali takes 48 minutes, so with the time difference and we arrived in Bali at around 03:00 hours. Our car had long left but there were still taxis available and so we took one to Ubud where we were staying and arrived at 04:00 hours. Our guide would arrive at 09:00 later that morning. The joy of travelling!
We are aware that operational issues can develop and in the past we’ve encountered these types of problems when travelling in South America. What astonished us was the lack of any information on the part of Garuda Indonesia. The ground staff would not keep us informed of what was happening.
This experience will not stop us from using Garuda Indonesia because the on-board service is very good and its safety record is the best in Indonesia. Finally, the airline has an excellent website. The computer seems to assign seats by date of purchase, so that you get to sit further in front of the aircraft the earlier you book. Fantastic.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.