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“First time experience ”
Review of Etihad Airways


Reviewed January 12, 2020 via mobile


Rome Fiumicino airport
Flight with
Etihad airways
Flew from Rome to Abu Dhabi to South Africa partnered with Alitalia airways
Efficient and on time
Seats were spacious
Loved the headrests
Staff were friendly
Food was delicious
Toilets were clean
Screen options to communicate and call other passengers was useful
No refresher towels and wet wipes with meals
Landing bit rough

To end our Memorable stay in Italy we enjoyed a delicious 4 scoop smooth and delicious Venchi Ice cream mix of pistachio, mango, and caramel, chocolate at the international departure section.
Will definitely consider Etihad airways for the future.

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank holidayRH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded January 27, 2020


Hi Hava. Thank you for taking the time to review your recent flight with us. We are happy to hear that you had an overall enjoyable experience. We hope to you see you on-board soon :) *Mia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviews (18,785)
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2,420 - 2,424 of 18,785 reviews

Reviewed January 11, 2020

It is the worst airlines I have ever travelled. First time my flight was delayed on both legs and i reached 23 hours late to destination. Rude staff warned me that i might get arrested if I dont stop complaining. I thought maybe I am unlucky. Second time delayed again not as late but the crew was super rude and aggressive. They wont serve water on multiple request at last when i got some water the air hostess was mumbling something cursing me. Seats were not clean as well there were crumbles and some rubbish in the seat pocket. They treat you like criminals. Last but not the least they are racist they dont seem to behave as bad to white people. But they are smiling to arabic background people.

Date of travel: January 2020
4  Thank Saurabh W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded January 27, 2020

Hi Saurabh, we would like to hear more about your experience, please contact our Guest Relations Team via our Feedback Form on our website so that this can be investigated further. *Mia

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Reviewed January 10, 2020

Can't wait to have the opportunity of flying with you again. Everything ran so smoothly. All Etihad staff smiling and enjoying looking after us. The food was so tasty and i'm a vegetarian. On our return night flight i requested extra blankets as I do feel the cold and this was no problem.
Thank you for a great experience

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank 325joannad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded January 27, 2020

Thank you very much for your feedback. We are happy you have had a nice time on board and you were satisfied with our service. Let us know when we will see you again. :) Mia

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Reviewed January 10, 2020

I have used tis service twice a year for the last few years. because invariably it has the cheapest fare at the times that i want to travel, using the Skyscanner app. I use economy class.as i pay for the flights from my own pocket. The flights take off and land on time,the crew are competent and on three of the four planes in December i was able to get a full row. Unfortunately 3x3x3 seat configuration is not as comfortable as a middle row of 4.
The food ,is ,in common with most airlines ,barely edible.
The flight was no m ore and no less than expected. One good thing about their newer planes is the LIve TV channel where i watched live football matches being played in England.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
4  Thank mvpj1812
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded January 27, 2020

Hi there, thank you for your feedback. Please feel free to share your feedback with us at Feedback@etihad.ae to elaborate on your experience. *Mia

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Reviewed January 10, 2020

This flight went smoothly and airhostesses went out of their way to make all happy and comfordable during flight. Always a smile on their faces and very neat. The food excellent, beverages also regualary offerred and free! Whenever you asked for assistance they were friendly and helpful.

Date of travel: December 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank 349md
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded January 27, 2020

Thank you very much for your feedback. We are happy you have your enjoyed your time on board. Let us know when we will see you again. :) Mia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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