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“THE WORST AIRLINE EVER”
Review of EL AL Israel Airlines


Reviewed 3 weeks ago

After one year, El Al has still not refunded the money from our 4 tickets that were canceled during COVID. El Al has generic automatic email response with no way to actually talk with airline. The automated response says that the refund was processed, which is not true. No refund. I wish ElAl would tell the truth and tell me I am not getting your money back instead of lying. Out of all of the airlines, hotels, and services that were booked during COVID, El Al goes down as the worst company to work with. I have flown El AL many times in the past and unfortunately, I will never fly them again. Super disappointing.

Date of travel: June 2020
    • Seat comfort
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    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4 - 8 of 4,471 reviews

Reviewed 3 weeks ago

In June 2020, we were scheduled to fly to Israel. The trip and flights were cancelled in April 2020 because of covid. ELAl closed it's US ticket office in NYC in April. Since then we have completed several online forms requesting a refund with no response other than the refunds would eventually be issed.

Date of travel: June 2020
Thank DayTrip770193
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

The company is unable to stick to the advertised departure schedule. Buying an airline ticket with set date and time obliges BOTH parties. Should the passenger fail to arrive on time, he loses the ticket. However, El Al believes that they are ALLOWED EVERYTHING! Changing departure time affects the passenger schedule. Excuses are nice but it does not correct the issue.
By the way, the same schedule change was imposed on the passengers on the flight from LCA to TLV and El Al, at its own decision again delayed the departure time. It is a habit for this airline to behave like the king of the airline business.

Date of travel: April 2021
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    • Value for money
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Thank petertal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Worst airline in the world - refuse to refund/rebook, all other airlines have done so long since. Avoid them like the plague, they are utter losers

Date of travel: June 2020
Thank mikegH7243VL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 22 March 2021

DO NOT BOOK FROM THEM!

With all our love to our country, Israel, the previously national air company is an embarrassment. From the website through check-in, flight and costumer service this is by far the worst company in the developed world. During the COVID-19 pandemic this company failed completely and bagged for hundreds of millions of US$ from the Israeli government to pay for their unnecessary huge debts.

Their unofficial slogan is: "The costumer is always wrong".

Date of travel: December 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank delikaktus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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