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“You get what you pay for”
Review of easyJet


Reviewed 2 weeks ago

Website easy to navigate and I love that you can check in up to 28 days in advance. We paid extra for front row seats which means you can board first and also take 2 pieces of hand luggage. On board team on both flights were pleasant enough but clearly didn’t have enough to do as spent time chatting about their personal lives....outbound was on time, inbound was about a little late but they made up some time on return. Didn’t have any food but it looked ok, although very high fat, salt and sugary so if you’re into healthy eat8ng as we are, take your own...overall would use them again for short haul.

Thank Julie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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447 - 451 of 26,266 reviews

Reviewed 2 weeks ago

Poor poor poor poor. Bad staff. Low rent airspace, terrible food. Only better than that freak Ryan and his so called airline, shut them down.

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    • Customer service (e.g. attitude, care, helpfulness)
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    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

This was one of very few Journeys with EasyJet, as we decided to be quite open-minded and give EasyJet the benefit of our doubt in terms of service quality. The inward bound journey EasyJet 8928 from Portugal Faro Intonation airport to London Gatwick was delayed, was due to leave from Faro 03/04/2018, 22:20. We eventually boarded the plane at approx. 22:30, for the flight to commence approx. 23:00. On approach to Gatwick airport, we noted the airplane had circled 2 times, after which were informed by the captain that for some reason they could land the plane on the expected runway, but another alternative runway was being prepared for the landing. After 30 mins of circling in the air, we then advised the plane which was bound for Gatwick will now land in Stanstead, and that onward travel details would be given on arrival to Stanstead approx.. 01:45. On arrival at Stansted, we were informed that the plane would be refueled for the return to Gatwick Airport and that all passengers should remain onboard the plane. After 1hr 30mins approx. 2:30 am sitting onboard the airplane after landing at the alternative runway in Stanstead airport. we were informed that the aircraft staff had already reached the maximum flight hours allowed and that all passengers would need to disembark the plane and make their own arrangements for onward journeys back to Gatwick. Given that flight 8928 from Faro was due to arrive back at Gatwick airport, therefore all passengers onboard this flight we due to return to Gatwick and most would have their cars or onward transport at Gatwick, but was not to be left stranded at Stansted airport without any support from EasyJet for return back to Gatwick this was absolutely unacceptable. There were families with children who did not know how they would make the journey back to Gatwick airport where this EasyJet 8928 flight should have landed, If this was not bad enough there was also no EasyJet staff at Stansted to offer any advice or help to the stranded passengers. Whilst trying to organise our own onward taxi journey we happen to overhear the conversation of a very distraught mother of 2 very young children, who were now left stranded at the Stansted airport without any means of getting back to Gatwick where her car was parked. Both I and my wife immediately sympathetically offered to bear the cost and ensure this mother was returned back to Gatwick airport. EasyJet took the decision to land at air another airport 2hrs 30mins from Gatwick and should have also made arrangements for passengers onboard to return back to Gatwick where this plane was supposed to have landed. To leave passengers stranded at an airport where some were unfamiliar and without any EasyJet staff to offer any advice or support was customer service at its very worst. We shall now be writing to Johan Peter Lundgren making a formal complaint with a view to ensuring this disastrous customer service incident is now nationally published.

    • Customer service (e.g. attitude, care, helpfulness)
Thank george00742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

always busy and almost full - 85%+
friendly crews out of edinburgh
rarely on time - but delays limited to 10-20 mins mostly
great value especially with EasyJet Plus

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    • Customer service (e.g. attitude, care, helpfulness)
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    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Ian O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

After downloading the Easyjet app onto my iphone everything became a lot easier, re : boarding passes, timings, gate numbers and any possible delays...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, movies)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Kenskye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.