Although it tries to be a "German Airline", it is part of Thomas Cook group and operates on the same basis as Ryanair but is more expensive! The luggage was lost and took few days to arrive in LPA. Although delayed luggage forms were filled in, the company has refused to pay for necessary toiletries (toothbrush, ...), or anything else since "I would have spent the money on these anyway!"
So forget about any claims unless you wish to take them to court (just like Ryanair).
Better to trave Ryanair as it is much cheaper and you know where you stand with them!