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“Very poor service and management”
Review of Cathay Pacific


Reviewed September 29, 2024

I flew Cathay Pacific twice from Hong Kong to the USA in the last two months, the experience was really bad. 1. Although the airline asked the passengers to aboard on time during both trips, but kept the airplane grounded for another two hours before they finally took off. Basically, they extended the very long international trips even longer. 2. The delay also caused huge issue for my transit in the USA. 3. On the grounded airplane, condensate water kept dropping on passengers' head. The flight attendant could not do anything but a towel for passenger to wipe head. The only explanation was that the water would stop if the flight took off.

Such poor service reflected the airline's mismanagement and its disregard for customers' well being. I would not recommend it to anyone, if there are other alternative carriers with direct flight from Hong Kong to the USA.

Date of travel: September 2024
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    • Customer service
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    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Guokai C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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28 - 32 of 16,960 reviews

Reviewed September 29, 2024

I've flown with many airlines, each one bad experience after another, but Cathay were above them all, top notch! Above all of them. Early check in allowed, friendly and helpful check in staff, easy and smooth ride. Spacious and comfortable seat, plenty to watch on inflight entertainment.

Date of travel: September 2024
    • Seat comfort
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    • Food and Beverage
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    • Check-in and boarding
Thank Climber27108026793
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 28, 2024

I flew Cathay Pacific from ORD -> HKG -> MNL and back.
I came to Manila for medical tourism.
Cathay Pacific experienced technical difficulties, causing us to leave Chicago late. Upon arriving in Hong Kong, we were met with a new boarding pass, a ~10USD breakfast voucher, and a room at an attached hotel for a few hours.
This delay caused me to miss my medical appointment and pushed my process back a bit.
I understand you should "always fly with a buffer", but not everyone is blessed with a crazy amount of days off.
This delay caused my medical procedure to be pushed back.
I contacted Cathay Pacific, simply asking to move my flight from 8am Oct 5th to 8am Oct 6th with waived fees.
That way I can complete the procedure properly.
Of course, they used a million excuses and are wanting me to pay ~300USD just to move my flight.

I was told it is a VOLUNTARY change of date.
Even though I was forced to stay in Hong Kong overnight INVOLUNTARILY.

This company cares more about made up fees and some barbaric policies that feed off of their clients, than the medical procedures of their clientele.

With this I will never be flying/nor recommending Cathay Pacific again.

If you have a choice, choose another airline that will care about you as a person and less about money equivalent to change at the bottom of a well for them.

Date of travel: September 2024
Thank Nick V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 24, 2024

The Cathay experience was exceptional, I cant wait to fly with them again!
This was my first time flying with Cathay, and they were just as good on the return flight. The hostesses were incredibly kind, the drinks service was amazing. The food was undoubtedly the best airline food I've ever tasted (I'd even had a similar tofu dish in restaurants before that wasn't as good as theirs!) They were there to help with anything anyone needed very timely.
I cannot recommend Cathay Pacific enough!

Date of travel: June 2024
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    • Value for money
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Thank Sofia J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 23, 2024

Average, especially for business class. The best was the Peking Duck noodle soup. However I do think it could be better.

Date of travel: September 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Global65315102632
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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