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“Finally I can get some sleep on a plane”
Review of Cathay Pacific


Reviewed September 19, 2024

The seats were much much better than in economy and not just the legroom, the seat is more comfortable. The lamb i had for dinner has to be the second best meat I have ever eaten in my life. My seat tv was however not working for the last quater of the flight which is super disappointing but it didn’t really matter as I was basically ordering a snack every 2 hours. I even got myself some popcorn and fish ball soup. It housed it, pretty good for airplane food. Much better than economy snacks i dont even think they serve pretzels in business class. Got myself a whole bag of things you use in the bathroom. Mouthwash had mint in it and I’m allergic to mint so i couldn’t use it but that’s more of a me problem. No turbulence during flight. Landing was rough though. Finally you can actually sleep without almost any issues as your seat becomes a full bed.

Date of travel: July 2024
    • Seat comfort
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    • Value for money
    • Check-in and boarding
Thank flyer2013753
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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36 - 40 of 16,960 reviews

Reviewed September 18, 2024

Our flights were delayed every time. Our new baggage was broken and they refused to reimburse us. They charged us $210 for one extra bag/one way after refusing to disclose the price pre-flight.

Date of travel: September 2024
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1  Thank Brittannicas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 16, 2024

I have flow Cathay Pacific for around 10 years, achieving Diamond status for the last two. I supported Cathay through covid, flying them even though they were more expensive - just to support keeping the firm in business. I even bought Cathay stock.

Today though, marks the end of my loyalty. And all because of the Cathay lounge manager's inability to support a simple customer request.

My partner and I were travelling several hours apart from HKG and so I checked prior to checking in if Dimaond members can bring a guest to thr lounge flying on a different airline (answer was yes). Arriving at the lounge I was told that my partner could not enter (even though travelling on a Cathay 100% owned subsidiary). The staff refused to budge - either I pay equivalent of 360USD in points, or come in alone. Clearly neither was an acceptable option for me.

Rather than see the greater good of my loyalty and support for Cathay over the years, instead she stuck firm on the he policy. Not even for a single exception, the first time I have ever brought a guest. And, Cathay's membership pages do NOT specify the guest must fly on the same airline. So instead, I went to Prestige Lounge and paid $30USD and am now in the procees of selling my stock and switching my future flights to Star Alliance partners.

One supervisors poor choices and actions resulted in the loss of tens of thousands of USD in flight revenue, loyalty, and goodwill. And for what? Because policy was more important.

Sad. Very sad. Goodbye Cathay.

Date of travel: September 2024
1  Thank Malcolm W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 14, 2024

Bad service. I ask for normal water coz i am 27 weeks pregnant at that time but unavailable. Food was served twice only. I chose vegetarian option but the salad has meat. Very uncomfy seat esp leg room. Cabin crews never helped me with my hand carry bag. I was disappointed with their service unlike other airlines. lack of pregnancy assistance. Rude cabin crews.

Date of travel: August 2024
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    • Check-in and boarding
1  Thank Judy-Ann V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 13, 2024

Its one of pathetic service with terrible policies. They want old people to have accounts to get benefits. Secondly, flight was cancelled and informed on the day it was going to fly—such bad airlines to deal with.

Date of travel: August 2024
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    • Value for money
    • Check-in and boarding
Thank Anuraag K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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