I traveled home for the holidays and brought a ski bag with all my ski equipment, ski gear and holiday gifts. My bag was never checked in with Cape Air in Boston and Cape Air did very little to try to find my bag. I originally flew Alaska and transferred to Cape Air in Boston. Instead of the two airlines working together to find my bag, they just pointed fingers at one another and did very little to find my bag. I was told by a Cape Air employee my bag was gone but it was still their responsibility to reimburse me for the items lost. So with that knowledge, I followed what it said on the Cape Air Claim Form and ordered all my gear that was lost. I uploaded all my receipts. And, now, three weeks later, Cape Air as finally responded and told me they could do nothing. I have asked to speak to their manager and no one has gotten back to me. I truly wish I could support this small airline, but their customer service is terrible and I am very disappointed with how they handled this situation. Do not fly Cape Air.