I’ve taken this airline a few times now and they are consistently the worst I’ve encountered.
I took their taxi shuttle from Manhattan only to find out my flight had been delayed by half a day and may be cancelled, but was not updated beforehand even though they had known for hours.
Previously on another trip - a pilot had misguaged the ground distance and was only 50 ft above a residental building and had to jerk the plane aggressively to avoid the house.
Time before that - I bought my Girlfriend a ticket but flights were shut down for 2 DAYS due to snow - and it took over a week for them to isssue a refund.
Avoid if at all possible, no customer service, young inexperienced pilots.