We flew to the old airport in Muscat from NCL via LHR.
When I went to check that my flight was still leaving on time, or at all, the weather in the UK being the problem, there was a message on the website saying that I needed to get a visa prior to travel.
That was news to me as when I had checked at time of booking (and a little later on too) there was no mention of this. It was still the same procedure - get a visa on arrival.
I checked with the visa central website as directed and it said that I had to contact the airline.
I did this, despite the fact that it took so long to get through due to the travel disruption because of the snow (never have I seen so little snow create so much havoc! - get a grip Heathrow).
They couldnt help me and said that I had to contact the embassy - on a Sunday - right.
Anyway, eventually contacted the ground handling agent, Swissport, and Newcastle airpmrt instead. They were able to confirm that the visa issue would not be a problem as we were landing the day before the new airport opened, and therefore the day before the new regulations came into force.
Thank goodness for them. The British Airways call centre was worse than useless. I have no idea why they couldnt have answered the question as simply as the ground handling agent did. This airline is becoming less of a flagship, and more of an embarassment to the economy.
Our flights were delayed although we did manage to catch our connection and the crew on board the NCL flight to LHR were very proactive with some of the passengers who were less lucky.
Our flight to Muscat was delayed on the ground, and despite there being such a small number of crew on board, they were excellent, brought us round some refreshments to keep us going while we waited in a very long queue for the single de-icer rig. NCL have more snow and ice clearing facilities than LHR it seems. Bearing in mind that BA is the main user at the airport, it would seem beyond their capabilities to insist that the airport authorities have more facilities for just such an occasion as the 1mm of snow that had fallen in the surrounding area!
The service on board was excellent and the crew were very accomodating. However, the food was probably the worst offering I have had in years of travelling with many different airlines. It was dreadful. If BA continue to serve up the same dreadful meals on long haul flights, then I shall be taking my custom elsewhere. After all the food and beverages are paid for as part of the ticket price.
The inflight entertainment needs an overhaul too. It is very limited and quite a few of the headset plugs werent working.
The blankets provided were very obviously dirty and hadn't been laundered in a while which is disgracefully sloppy.
The staff are the only thing that is keeping this airline from going under completely. The rest of the service from it needs a serious rethink. I am travelling with the airline from LHR to Hong Kong in June. This is the last chance saloon for them. If there is no improvement then I shall take my business elsewhere.