ANA is about as good as they come these days. Boarding was very orderly. Legroom (even in economy class) was pretty good. Entertainment selection was good. On the airline spectrum, the food was good. The 787 Dreamliner was clean and comfortable. And, the flight attendants were super -- extremely polite, professional, cheerful, and attentive!

If you fly ANA be prepared for very long check in lines, an area that ANA really needs to address. I have flown business class on many different airlines and all of them have dedicated lines for business class passengers, so I was disappointed that this was not the case with ANA. The higher rates for business class passengers should include separate check-in lines. The ANA Horizons lounge at JFK was also a disappointment with pedestrian food and seating.
The lounge at Haneda was excellent, but once again, no dedicated check in lines for business class ticket holders, a factor that may deter me from flying ANA in the future.
Once you get past the poor check in procedures, the flying experience aboard ANA was superb with excellent food and service. The business class suites are extremely roomy, almost palatial, and include a sliding panel for privacy. Unfortunately, the lavatories are small, as is the case with most airlines.
In summary, ground services merit a 4 rating at best but the flying experience is definitely a 5 star rating.

Fantastic service staff and good legroom. I enjoyed the japanese food option and drinks very much. It is really one of the best service carrier for economy so far.

Long story.

- At New Chitose, domestic flight to Tokyo Haneda was delayed by AirDo/ANA. We knew we would miss the connecting flight to our next destination, and the staff told us so.

- Staff assured us we would get help once landed at Haneda. Once we landed, we got approached by a super nervous male staff.

- We got thrown 30,000 yen by the staff, rushed by him to sign off on the money, got told we had to book our own hotel AND the new flight to KL (at 23:30 when everything was close). 30k yen does not even cover a night for the hotel at the terminal.

- He fked off really quickly to avoid inconvenient consequences after he was done with us. The phone line he provided us to book flight did not even work!

- We were left in a ditch by the airline at 12am, with all nearby hotels fully booked, with limited transport options as trains were closed, with no guaranteed flight ticket for the next day.

This return flight really soured our experience with ANA, even though we paid full fares, and booked connecting flights with them under one itinerary.

I was flying from Singapore to Haneda Tokyo flight NH844 on the 15th of July 2024, flight time 2210. While trying to check in around 20:15 at one f the kiosk, I was unsure whether my baggage would go all the way to JFK, New York which was my final destination. I approached a staff there ( a lady whose sole role was to assist passengers like me), she raised her hand indicating that I should not approach her and quickly looked the other way. A young, helpful gentleman came and assisted me after some time. While trying to put my luggage through, the scanner was not reading my passport; once again a middle aged, slightly over-weight gentleman stationed there ignored me and did not assist me at all. I am Indian and could not help noticing that every other South East Asian passenger was being attended to by him (their baggage being lifted and put on the belt). This is the first time in in my 25 years in Singapore that I thought my race was an issue. This was especially disappointing (in today's day and age of DEI) as I was a customer of ANA just like the others and both the rude lady and the unhelpful gentleman were a part of the service industry and represented ANA. In the connecting flight from Haneda to JFK my Hindu meal comprised of four crackers, yoghurt and a tiny slice of cake. I once again could not help but wonder how ANA could serve a full ticket paying customer such a meal. I fly frequently from Changi, Singapore to New York and have decided to fly SQ, Turkish Airlines, Emirates or any of the several other airlines whose service has been impeccable. I WILL DEFINITELY NEVER FLY ANA AGAIN!!!!