The ANA Premium Economy service was excellent, and happy that they included ANA Lounge service in Haneda. Seats and cabin were comfortable enough for the long flight. Kudos to the ground and flight crew!

However, my low rating is directed at the ANA management which apparently thinks the food they serve on this flight is acceptable for the price that they charge. Then they have the audacity to claim "ANA - Inspiration of Japan"!

To be specific, the food was plain awful; I could not eat it, and I eat just about anything they put in front of me.

Over the past 40 years I've flown dozen of times between US and Japan with JAL (Economy, Business, First), China Air (Business, Premium Economy) EVA (Business and Premium Economy), United (Business and Economy) but this was my first time flying ANA. And the ANA on this flight served the worst food I have ever experienced. Their first "meal" was a tuna salad sandwich, encased in a cellophane bag that they tossed to me. The main course had two options and I went for rigatoni and chicken which looked marginally better than the other option which looked to be some kind of a meat dish. After one bite of the bland chicken and the overcooked pasta, I wrapped up the mess and waited for them to take it away.

Compared to other airlines that fly between US and Japan, ANA prices are not cheap, so I expect better than this. After spending four weeks of enjoying fine Japanese food, the ANA food service should be labeled "ANA - Embarrassment of Japan" ANA flight crew and its passengers deserve better.

I flew on the Honu A380 aircraft from HNL to NRT, and then a B787 from NRT to SIN. The A380 aircraft was new and very clean. Seats were comfortable and the pitch generous at 34". There were also footrests. The B787 was however much older, at 10 years. Seats didn't seem clean, footrests were missing and the entertainment was subpar.

Service was slightly inconsistent with the crew at the B787 being slightly rude when I tried to ask for a glass of water outside their serving times (I was really thirsty). However, the A380 crew were excellent, and very polite. Made me feel very welcome. Strangely, NH801 was said to be operated by Air Japan, a low cost subsidiary. But I got all the perks of lounge access, mileage accrual etc; just that the service felt very raw for this flight - it was all very strange.

I would recommend ANA to fly from Asia to Hawai'i. Probably the best way to go for Star Alliance.

Premium Economy had nothing premium at all, other than the seat and lounge access in Haneda. The food served on board was a deception for the eye and the palat. Terrible food for a Japanese carrier. All flight attendants wore masks, not so in business class I had the impression. So communication was limited. They did their job but that was all, nothing beyond that. The ear plugs were good. I would not choose ANA again.

Flight attendants are very rude and resist by passenger to passanger they didn’t gave my kid food because he was sleeping when they weee serving food and crying and requesting again and again but they refused it sorry I didn’t liked it.

This is the worst airline company in the world. I can say that because I've flown many airlines. They should be sued and not allowed to fly. I could not fit in the seat or put my seat belt on. For context I have never had this issue with any other airline. They don't care. They literally knew I couldn't wear seat belt and let me fly without one. The flight Attendant did not care. They lie and say the flight is full when they can put you in business class for safety reasons. Food was horrible, Service was bad. They are a horrible company and it looked like a good deal flying with them but it was a nightmare. I'd rate them a negative 1000. Even the bad airlines like Spirit or Frontier that people talk about are better than this. I literally got off plane with hip, back, and buttox pain. I complained to costumer service to rectify the issue for flight back. They didn't give two .... They now have given me a belt extender but the bigger issue is I can't fit in seat. Other planes I do not have this issue. There only response was buy business class. Which is like 10k and the worst. If flying to Japan find another airline. The extra $200 is worth it. Or any other company. Cuz this ain't it. I'm still livid. Don't say I didn't warn you. Most ppl complained about flight Even if they fit it was still super uncomfortable. No leg room, no seat room. Just plain awful. I will never fly with them again.