First and foremost this review isnt about the flight. Overall the flight was amazing originally coach then upgraded to first-class, so cant complain.

My review is mainly what happend after the flight and again some circumstances cant be controlled, but with other airlines I.E, United, Delta, even Spirit. When delays occurred, ive always been given an apology with a complimentary hotel room for an issue the airline caused.

Coming from LAX to our connection flight in Philadelphia. We had some issues due to weather, which happens to everyone. We make a landing in New York, JFK Airport, then just to be sitting for alittle less then 2hours to flight back to Philadelphia since the weather changed. Arriving in Philadelphia myself, my wife, and 2 other couples made an attempt to catch out flight to Madrid, just to find out we miss it, eventhough we made it to the departure gate 8 minutes before the departured time.

Getting to customer service they were very helpful in getting our flight rescheduled the next day, but when we asked about possible lodging situation we receive a card to set up a room which was over $130 just for a few hours, for something that should have honestly been free.

Just do better...

Harassment by AA employee named: Fabio at the boarding counter right before boarding the flight.

I was harassed, threatened and blackmailed at the airport when I was trying to board the plane. I need airline authorities to contact me and get into the details of this and take action against their employee Fabio who was at the counter for this flight. I will be taking this matter to court. This behavior and racism i received will not be tolerated and i request airlines authorities to reach out to me and respect their customer.

They don't deserve ONE STAR!!!

This past weekend, I flew my daughter up to Mayo in Rochester, MN for ongoing medical attention. We typically drive, but due to time constraints and her condition, we had to fly. This was the worst experience I have ever had in my 60 years of flying. Below is a timeline of what we experienced, and I am asking for a full refund of BOTH of our flight costs as well as the expense we incurred for car rental.

11-26 STL to ORD – Flight AA629 – 5:45 AM – Gate C24.

No wheelchair assistance available even though it was stipulated in her booking. The flight had a possible fuel leak and we were delayed in STL for almost an hour. We were assured by the flight crew that our flight would be held to Rochester.

11-26 ORD to RT – Flight AA6063 – 8:10 AM – Gate G14A

We arrived in Chicago late – no wheelchair assistance offered. I noticed an employee leaving the gate area with an empty wheelchair and yelled “wheelchair” and he literally screamed at me and said “how about good morning instead of wheelchair” and then he left. The ticket agent told us we weren’t going to make it to the next gate because it was so far away. Why wouldn’t they call to the gate and let them know we’re coming? I literally ran to the other side of the terminal. My daughter who is seriously ill - attempted to make it using her cane, but her ability to walk and sustain such a task was nearly impossible.

I got to the gate at 7:52 and they told me that they were closing the door in 2 minutes. I begged and pleaded for them to wait for my daughter as we had to be at Mayo hospital at 4:00 that day. The two women at the gate were callous and indignant and refused to help in any way whatsoever. My daughter arrived at the top of the escalator at 7:57 – I pointed her out to them, and they refused to let us board. The plane was still there! Departure time was 8:10.

We went to the closest customer service area and were told the next flight out was at 2:00. My daughter was having a procedure on Friday morning which required 12 hours of prep prior to the appointment at the hospital. This is why we paid to fly. Arriving this late would have impeded on the prep time and her appointment the next morning would have been cancelled. After checking other airlines, we had no choice but to take this flight and we were printed boarding passes for the flight 6 hours later.

A woman sitting in the gate area adjacent to customer service, overheard our conversation and told us to book her flight into LaCrosse Wisconsin and rent a car to drive to Rochester (1 hour). Why didn’t the customer service rep suggest this? She was fully aware of the entire story and didn’t put two and two together? This is what we HAD to do.

My daughter is very, very sick. This was our 4th trip to Mayo in hopes of saving her life. What we experienced on THANKSGIVING DAY with American Airlines was absolutely horrific. Even on our return flight back to STL, not once did anyone offer wheelchair assistance and when asked for it, it never came. On our return flight AA4924 ORD to STL we asked a flight attendant if my daughter could move to the row in front of us to lie down (completely empty all the way across as well as SEVERAL other empty rows) and she was told no because you have to pay for those seats? What?!!!

The physical toll that this took on my daughter, I can’t even put into words. The amount of walking because of no wheelchair assistance (NOT ONCE!), the stress and frustration, the overall lack of customer service, has set her back tremendously. She has been bed ridden since our return on Friday evening because of what your airline put her through.

All it would have taken was for 2 extra minutes at Gate G14A and NONE of this would have happened. This reservation was made through the concierge at Mayo and they knew we were coming. They knew the previous flight was delayed. But they just did not care!

I am asking for a full refund of our entire trip booked through American Airlines and reimbursement for the rental car. I went back to your website to download the flight information/passes – but they’re no longer available.

I have flown many times, but this was my first trip and likely last with American Airlines. I have never been treated so poorly by an airline/gate agent. After a couple of American Airline flights with my carry on, no problems, the female gate agent at my last flight told me I had to zip up my suitcase expansion or check the bag. I told her that I just got off another American Airline flight and that it wasn't a problem on that one. A male gate agent then began to yell and become very rude demanding that I check the bag, all the while leaving no time to step aside to take something out to zip it up because "we would hold up the flight" that had already been inconveniently delayed twice. I then, very reluctantly, not wanting to argue with the rude agent told them to put a tag on it, despite the concern of my baggage getting damaged. Then as the male agent wheeling it down I asked if I could take something out [to zip up the expansion] so I could just take it [my carry on] on the plane. He then very rudely replied "Absolutely" so my spouse and I quickly took something out, rearranged the bag, and began zipping it. While doing so I took the tag off, under the impression that I was allowed to, per my request. The male agent then proceeded to yell at me and threaten to take me off the flight for taking the tag off despite his permission. Clearly their was a misunderstanding; however the agents' unwillingness to communicate, impatience, rudeness, harassments, and demand was a significant issue.

If they are not careful in who they are hiring, they will soon wind up like spirit.

Services on flight was almost non existent. For a 6 hours flight l was given pretzel and a drink.
I was so disappointed and hungry.
Flying to other countries for a 6 hrs flight is much better .