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“Don’t believe the seat upgrade”
Review of American Airlines


Reviewed September 28, 2022

We asked to upgrade our seats to have more leg room At airport we are told they have seats to purchase I asked again with extra leg room? Confirmed extra leg room so purchase seats. Get in flight no extra leg room so I speak to flight attendant who was rude and just walked away never even followed up.

So we paid for different seats that were confirmed with extra leg room and got the same seats a few rows up - so we paid for NOTHING

Date of travel: September 2022
1  Thank Tour826607
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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5,873 - 5,877 of 81,572 reviews

Reviewed September 28, 2022

We flew from a small airport where the airline employees addressed us by our names, the plane was small so we had to valet check our luggage which we thought would be a hassle but ended being quite easy. The boarding process was not too messy and we had literally no wait on the jet bridge. Plenty of room for our carry ons in the overhead bins, flight attendants were all nice, overall nothing wrong with this flight.

Date of travel: September 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Raphael G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 27, 2022

Initial flight from ORF to CLT was almost two hours late due to delayed arrival of incoming aircraft. This was due to a mechanical problem on the ground in CLT--the fuel gauge was faulty necessitating the ground crew to drain all the fuel and then re load the plane so they knew how much fuel was on the aircraft!!!! WOW in this day and age!!!
Well we were fortunate that our schedule had about 3 hours on the ground in CLT so we made the connection to TPA with no time to spare!!! As always we went into Terminal B12 and had a 15 minute hike to Terminal C gate C18!!!! Couldn't have been any further away!!! And now days the airline does not provide motorized transfer for old somewhat lame folks (we're 78 with a variety of maladies!!!!). But we humped our way there!!! It was critical that we make that connection as we were heading home to prepare for Hurricane Ian!!! Thankfully everything went fine from there with on time departure and arrival in TPA. Now we face IAN.

Date of travel: September 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank jaybeeFL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 27, 2022

Lounge at TPA is excellent--personable, helpful attendants and comfortable lounge with a good variety of breakfast items and snacks. Gate area was well organized and managed. Plane left on time and arrived early; cabin crew was personable and attentive.. In this day and age, you can't expect more than that.

Date of travel: September 2022
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • Value for money
    • Check-in and boarding
Thank jaybeeFL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 27, 2022

After years of disliking AA because of poor customer service on every level, I now have another HUGE reason NEVER to fly them again! My husband and I are currently scheduled to fly out of Orlando tomorrow morning. Because of hurricane Ian, and the likelihood of the airport being closed tomorrow, we phoned AA to see about changing our flight to today, or to fly out of another regional airport. There was one flight out of Melbourne, but AA declared they would charge us an additional $785 for us to change our flight. My husband flys across the country each week, thus has status with AA (not that that actually means something anymore), but still not enough to warrant decent customer service, or prevent AA from extorting its loyal customers!! I fly Delta and United (have status with both) and this just reinforces my preference. Now my husband finally decided to boycott American Airlines too!!! American Airlines does not care about its customers… their actions and poor customer service demonstrate nothing else!

Date of travel: September 2022
1  Thank Melissa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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