We purchased tickets in Nov2019 to travel in Sept 2020 to Rome. In Jan 2020 AA changed our seats from row 8 to row 25 and never advised us. We checked their abysmal website and discovered this ourselves. Sometime later we again checked our ticket status and on their website discovered the flights were cancelled. American Airlines never even sent us an email to advise the cancellation . When we repeatedly requested confirmation of their cancellation they refused.
This is the most offensive and foul corporation for any consumer to suffer through. Fly Any Other airline as American Airlines are true business pigs!