Due to convid-19 my business plans were canceled. Including my flight arrangements. I booked through Expedia and could get through to a csr online or on the phone. So I called American Airlines direct. I spoke to the nicest csr.) I wished I could remember her name) and she explained to me that Expedia was down, and even though I was supposed to take care of my canceled plans with Expedia, she would help me any way. She gave me a full refund because my flight was canceled. I appreciated the understanding, the tone of voice and the concern given to me during our verbal encounter via phone. I would fly with American Airlines anytime.