Fly about every 7-10 days. Credit card with them and most flights to my destination. Over 50% always a problem. My compensation has been terrible with no good resolve.I have had them cancel break down... had to buy tickets on other airlines with customer service doing little to nothing but a few points that equate to Nothing after I spent money to get to where I needed to go !!
“poor service”
Review of American Airlines
3757
Date of travel: February 2020
2 Thank jnickolichsells
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (81,153)
11,381 - 11,385 of 81,153 reviews
4945
We traveled from Los Cabos to Chicago O'hare airport. Our service was awesome!!! The whole flight crew was wonderful.
Date of travel: February 2020
1 Thank Funonewi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4629
American airlines has a confused bunch of poor agents! Rebooking due to weather was ok however nothing worked everything was oversold and a 3 hour journey took over 12 hours?
'perhaps come back tommorow" not possible was attending a funeral. Truly nobody cares from American. I am s frequent business travler .
Date of travel: February 2020
1 Thank jeffsV3659JN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
189128
Newer 787 with lay flat BC seats. Amazing how many things jut out to poke you. Don't understand all the angled sharp corners. Seats should be designed for sleeping.
Good cabin crew, Boeing design needs work on comfort.
Date of travel: February 2020
2 Thank Mike M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3534
Decided to spend Christmas with my sister in Texas so when booking my flight I was able to get first class tickets for just $200 more than I was already going to spend so I said why not.
Going to Dallas was quite the let down. They did not have the seat back tv's so if you wanted to watch something you had to do it on your own device BUT they did not have anywhere to plug in your device so if you did watch something it could be charged. The breakfast served was mediocre at best. It was not all bad - Free drinks in actual glassware, the food was served on plates and you got real silverware. The seats were a good size and there was plenty of leg room and as someone who has long legs that was a definite plus. Also the first on the plane and the first off the plane!!
Coming back was much better as there was the inseat tv so I was able to watch movies from quite a large selection. Their food however is rather mediocre at best.
As long as it is not more than $800 round trip to fly in first class I don't see the it being worth the cost.
Date of travel: December 2019
1 Thank seandar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.