First time flying with this Airline and it was not a pleasant experience. Passengers are allowed to take a full size cabin case on board along with a back pack and are then allowed to store both in the overhead luggage bin. This results in no space being available for half of the passengers waiting to board, who are then told to go and get labels for their hand luggage to go in the hold. Having discussions with a customer service advisor was a complete waste of time. Never again, if I can help it, will I fly with this outfit.