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“A Perfectly Good Airline”
Review of Alitalia


Reviewed October 12, 2019

We were really having trouble figuring out how to get to and from Sicily from the mainland of Italy because so many reviews were terrible. We just took a leap of faith and booked an Alitalia flight and it was fine. It was just like any other airline. No surprises, reasonable price, perfectly nice service. The plane left about a half hour late but that can occur on any airline. Really there was nothing to be concerned with. I imagine a bad experience brings out the bad reviews, but this was a very good way to get between Rome and Catania.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • Value for money
    • Check-in and boarding
1  Thank Tom_and_Luann
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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751 - 755 of 20,363 reviews

Reviewed October 11, 2019

I didn't have very high hopes as we usually fly one of the US legacy carriers. What a surprise. The planes were clean, the food was more than adequate, the seats in premium economy were very nice and the staff were great. Wouldn't hesitate to fly Alitalia again.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank George G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 11, 2019 via mobile

Traveling on a long trip is not fun. Airlines should at least try make it somewhat enjoyable.
My daughter bought the tickets at the going price, but, when we got to the airport we found out that they charge for each bag you check in. On a Internatinal flight?! Maybe she didn’t read the fine print, I agree, but how low can you get?
I paid extra for legroom and was given the most room I ever had! Next to the toilets!
The service was provided by people that clearly didn’t want to be there, you could tell by their mannerism.
The person assigned to my seat kept on stearin, with a serious face, at a imaginary spot at the end of the cabin. This is during take off, landing and little rough weather.
How about a fake reassuring smile instead?
The cabin crew looked as if they had better things to do.
Alitalia gave “airline food” a bad name: my daughter said her pasta was a total mush. My chicken fell apart under a gentle touch from the plastic fork. So I just left it.

On the positive side the people at the counter were nice, the flight was smooth and on time.

Date of travel: September 2019
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank T9405THalexf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 10, 2019

Due to the Alitalia strike our flight from Cagliari to Rome got canceled. How that was communicated to us and managed from the airline side was less then positive. Going to the airport to speak with a customer service rep was part of how we dealt with rebooking. The ticket agent was very good. The flight from Cagliari to Rome was on time and uneventful.

Date of travel: October 2019
9  Thank Alec D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 10, 2019

I took a flight on Alitalia Airlines from Roma to Alghero....the flight was delayed while we waited for connecting passengers. The flight and customer service were both good

Date of travel: September 2019
10  Thank Alec D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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