I used to always fly with Alitalia, they fly to and from convenient airports, the service is good, the flights are usually on time and if booked in advance, tickets are not too expensive. However this is the second time now my husband and I have to fly at the same time but with two different airlines thanks to Alitalia's stupid booking system. The first time we thought we had just been unlucky but now it's happened again.
We book our Christmas flights around Easter time to get good deals. We do not need to board two big suitcases so it is financially more sound for us to book one the Economy light and one Economy Classic ticket. Unfortunately with Alitalia's online booking system it is not possible to book two different class tickets together, so we have to book them separately. By doing so, this is the second time that of the two bookings done at the exact same time, mine goes through and my husband's doesn't. After a few attempts we have to start his booking process again, only to find out that the outbound ticket has gone up £70 within seconds. There was no indication that there was only one seat left at that price. So my husband had to go and book similar flights with British Airways, at similar times and for a now much more convenient price.