First time trying Alaska Airlines after five years of intentional avoidance. I won’t begin to digress on the reasons why I switched to Delta in the first place. My Father and I were running late arrived 15 minutes before our 06:30 flight on our way to a mission trip. When we arrived at the gate, the two women at the desk of Alaska Flight 1258 on 02.14.25 told us we were too late and the gate was closed. We explained the circumstances and purpose of our flight but were met with contempt and no desire to serve the client. After helplessly begging for them to make an exception and allow us to board, we were denied. The attendant had the audacity to say to her coworker “should I go close the gates now?” after this interaction ensued. Not to mention there was no notification in the Alaska app of the gates being closed prior to the standard time. Given the attendants at the gate were utterly useless and seemed ready to end their overnight shift, we were directed to the guest services desk in the C section of Sea-Tac Airport. Chris was the only light in the darkness of this situation and graciously assisted us with a standby reservation for the 09:30 flight. Disappointed and despondent are the best words to describe our experience with Alaska Airlines. Given this was the first visit in half a decade, despite our class of seats, Alaska Airlines will never garner my consideration again when planning a trip regardless of the price. We won’t even discuss Boeing’s lack of discipline when it comes to building airplanes.

On my six hour flight home I was stuck next to a lady who was so large she took up half my seat and lifted my arm rest prior to me getting on the plane. She was half way in my seat!! It was awful. This flight had tons of seats available including three seats in the back of the plane. I was told no one could move because they calculate everyone’s weight where they are seated and moving would throw the balance of the plane off….this is the biggest load of bs I’d ever heard!! Flight attendants were rude! I got up to use the rest room during service and was caught in the back where I sat down thinking it’d be easier to let them finish before moving. The one girl came back for something and said to the other flight attendant “what the heck is going on here” looking at me sitting in a seat no assigned to me…these flight attendants treat you as if your less then they are!! I for one don’t like flying Alaska because of that reason. Second when they see you squashed all the way pushed up to the window with a women three times to big for her seat sitting on you…they should use common sense and move you. Especially when they have the capacity to do so. Third to lie about weight of each person and throwing off the calculation is obscured. Fly delta they actually treat their guests like they are valuable

I signed up for the Alaska Airlines Visa (Bank of America backed) in order to take advantage of the free baggage benefit. However, after applying and being approved, I was not able to gain access to the card information (even after the frustrating experience of calling 7 different Alaska and B of A phone numbers and going on-line to several different sites). Bottom line is that until the card arrives a week or more after you are approved you can't use the card. Well, the flight I want to book now may be sold out by then. Totally non-customer centric business model. I am so pissed!!

My wife and I decided to fly first class on Alaska as part of our 45th wedding anniversary celebration in Hawaii and we were both pretty disappointed. The meals they served were excellent but other than that we just didn't get much attention. It seems like once the meal service was over, the flight attendants just disappeared. In addition the "Over 800 free movies and shows" they advertise come via a pretty spotting internet connection. Programs were really hard to find, play, and keep playing with stopping. Not sure I'd put out the extra $$$ for Alaska's first class cabin.

What is wrong with Alaska these days? I’ve flown four roundtrip itineraries with them in the last couple of months, and on each one my itinerary has been disrupted — once by 48 hours — due to all manner of problems, including pilots timing out, frozen water lines in the lavatories, a broken down Alaska jet blocking access to a terminal, etc etc. I’ve missed connections repeatedly, missed work commitments, and missed out on time with friends and family. I think I’ve finally learned my lesson, and it’s one you should heed, too: choose another airline, any other airline!