Always Alaska ! Comfortable new plane and great service ! On board food is great along with comfortable seats.

Since the Virgin America aquisition the service has gone completely downhill. For God's sake they can't even do a direct flight from Detroit to LAX? Virgin was such an amazing airline and Alaska has RUINED it. Lost luggage, cancelled flights, maintenance delays. They are 0 for 3 since 2018.

Truly pathetic

Paid for Economy Plus. Good thing, as the seat pitch was about the same as most airline's regular economy. There couldn't have been more than 32-33", it was horrible. Uncomfortable seats, average atmosphere for a Hawaii trip...actually could have been going anywhere. Wouldn't recommend.

This was mine and my fiancé’s first flight with Alaska airlines and we are guaranteed returning customers. We planned VERY carefully and months in advance to bring our two large ESA dogs with us. Most airlines have a weight restriction, breed restriction, number of dogs restrictions, or some other rule preventing us from flying frequently. Alaska was extremely accommodating in every aspect.

Starting from check in, the lady was so sweet and didn’t give us a hard time about the dogs. She just verified that we submitted paperwork on time to have them fly with us. It was extremely fast (first class line) and the process was less than 5 minutes to check all FOUR of our large suitcases. Alaska offers two free checked bags to first class passengers. We did purchase the tickets first class instead of requesting an upgrade to fit our dogs. We also checked in about 3 hours early in case we had any issues.

Security was security. As long as your dog is trained you’ll be fine. They wipe your hands to test for some residue but overall it was simple and pretty quick. No issues there either.

Boarding the plane first was nice. The staff was super sweet and made sure we had everything we needed. They had waters and blankets for us in the seats. We had soooo much space, almost too much. Haha. We chose bulkhead seats. The flight boarded and took off right on time.

The flight attendants were absolutely amazing as well for the ENTIRE flight. The food was okay, but we had choices. They gave us a few complimentary mimosas since we had an early flight. And the breakfast/ snacks were good as well. Not restaurant quality but it’s a flight with only a microwave so idk how great you can expect the food to be.

I can’t say enough wonderful things about the flight attendants and even surrounding passengers. They complimented our dogs behavior and eventually made friends with our dogs. They even gave us the little magnet wings for the dogs which was so cute. The other nearby passengers were curious about bringing two big ESA dogs in first class to Hawaii. We were happy to answer questions.

The flight was so smooth and arrived on time. We had to go directly to quarantine for our dogs inspections and left our suitcases for about 45 minutes at baggage claim. They were nice enough to set them to the side for us to get later. No damaged or lost luggage.

Like I said, I have ZERO complaints. This flight was the best one I’ve ever been on and I’ll always recommend Alaska airlines!

Every time I’m about to board a plane in this airline and need to request to be close to my child, the answer is “ you shouldn’t buy this fare if you want to be next to your kid” really? Every other airline at least tries to accommodate. Flight attendants are usually surprised they didn’t help in the counter. I have a child with special needs (that doesn’t show on first sight) and a 11 yes old.
Why would I like to be a frequent flier on an airline that doesn’t care about passenger needs? This is my 9th time I fly Alaska in one year. And countless times before.
Unfortunately sometimes is the only airline option to leave the town where I leave.
If you have a choice look for a different airline to fly with.