Let me start with a positive. I cannot remember a more friendly and accommodating set of aircrew. The service we received from the cabin crew was superb, we were travelling with a 7-year old and they just ‘got it’.
This was just as well because check-in at Manchester was the polar opposite.
We’re on a BA Business ticket and this was a co-share. We had no ability to pre book seats.
We were at check-in 3 hours before and already there were long lines. For 4 desks there were 3 for economy and 1 for business/priority. After 1 hour the business line barely moved and most of economy that joined when we did had gone.
I spoke to the supervisor and suggested that maybe they do a 2 & 2 desk strategy and she said, “this is not what the airline wants” and walked away.
When we eventually got to check in a guy called Yannis dealt with us. I asked if the 3 seats were together and he said yes. When we received the boarding passes we were dotted about the cabin and they were expecting a 7-year old to sit on her own.
He told me to step aside and I refused and said surely as a customer I had a right to be truthfully dealt with and not fobbed off. He shouted, “you’re not my customer” and walked off. The supervisor then came to take over and apologised for him shouting.
She changed the seats very quickly. As we left check in we saw Yannis who got really aggressive and shouted he was calling the police.
@Aerlingus you have lovely crew but if that is the experience that your passengers are getting by the ground staff then you have a major issue.
It took 2.5 hours to get through check-in and security.
Whatever anyone’s view is on people flying business, this was our family holiday that we worked hard and saved for and you expect better treatment than this.
I would be wary of every using Manchester airport again, there was a real edginess to the whole experience and I heard the ‘calling the police’ line again when going through security, albeit not directed at me.

Terrible company who conspire to hide information about your booking, refuse freedom of information requests and have completely unfair contract terms and unhelpful staff. I had to cancel a booking, more than two months in advance, and they have refused any refund of either the flight cost nor the extra I have paid have baggage. They are totally unable and unwilling to provide any explanation as to how this is considered a reasonable charge and are totally ignoring my freedom of information request and refusing to provide me any information. Avoid like the plague.

Well this is the second review i have put on Trip advisor regarding this AIRLINE and i would ADVISE everyone TO USE ANOTHER airline.
Despite emails to top people in the organisation they do NOT reply and when they do its a pre selected letter saying the same things regarding compensation they are nothing but robbers and they dont care what people say about them they are faceless wonders onceb they have your money they dont care. CUSTOMERS should spend time reading what this so called Irish FLAG SHIP AIRLINE is really like

Excellent service ...especially from Dublin side .. well sign posted where to receive assistance and very helpful staff
Not quite as easy on munich side on return but aerlingus desk staff went out of his way to get me to the gate ...well done

Where do I start? Firstly, our flight returning to Dublin was cancelled on July 31st and we were left on our own to sort accommodation. I noticed that I only had one dose of medication left as I brought enough to do me for the duration of the stay and then one more. The flight was cancelled due to ‘technical difficulties’. I then had to get a prescription from a doctor over in the US as they don’t recognise Irish prescriptions. This set me back $225 on top of the medication which I get for free back home.

Myself and my girlfriend were then put on two separate flights with long layovers which we weren’t happy with so they put us on direct flights to Dublin which seemed to appear from nowhere.

Last night (August 3rd) our flight was cancelled again. We’ve now been put on a flight from New York to Madrid with another long stop over. I’ve been onto their Customer Care team and have been told there’s nothing they can do for us. There was an elderly couple on the flight who have medical appointments today and a young man who has been called to come home as his grandmother could pass at any minute yet there is was nothing Aer Lingus could do. Aer Lingus have kindly put us up in a hotel which can only be described as a halfway house for ex convicts. Having looked at Aer Lingus flights back to Dublin today however, there are plenty of business class seats available. I feel Aer Lingus are very greedy in this regard - potentially not letting a young man say goodbye to his grandmother for an extra few $.

A company of greed rather than a company of human compassion.