Do not use Aer Lingus to fly to Edinburgh! They do not have ticket agents at that airport, and if you are not checked in online (which is not always available), you may get booted off the flight and there's nothing the folks who check your bag can do about it. The employees there made it clear that they are not ticket agents and all they can do is print a boarding pass and put your baggage tags on. I had to buy another flight to get home. Aer Lingus customer service accused me of being late for the flight and then insisted that I had used the original flight and was not eligible for compensation. I had receipts. Terrible. Find another airline.

Worst experience ever, always late, we are tired and want to go home but we cant because they are never on time! Disgraceful and i do not recommend this airline to anyone.

I was jumped in the toilet by the aircraft crew and they then duct taped me to the seat whilst shouting names at me!!!!!!!!

Due to a recent flight cancellation, I had to cancel my full journey from Colombo to Dublin via France CDG on July 15, 2024. As a result, I had to rebook my ticket on July 17th and pay an additional 464 euros. I filed a complaint about the incident via email, but have not received a response or a refund for the money I had to pay.

Max Anthony made me extremely upset after being more than unhelpful for my trip. It all started when they cancelled my flight months ago and redirected me to another airline. Now that I am trying to get back home, I decided to call and ask for help and see what Aer Lingus could do for me. Their customer service was nothing but rude. He repeatedly laughed in my face when I continued asking for help. Would not redirect me to a co-worker, give me his employee number, direct me to his supervisor, and help me at all in the end. I was extremely disappointed by his demeanor and lack of help. He told me “hopefully” I would get a text in the next 24 hours but offered no reassurance or assistance for me to think that this was true in the slightest. I am disappointed with this airline and am still having trouble getting answers to my questions and help with my flight back. If there is a supervisor I can talk to I would love to because this behavior is unacceptable. I have never dealt with such behavior from any customer service and I would love to speak with someone about this.To end this call off, he hung up in my face while i was talking.