When departing DC, Aer Lingus assured us that our daughter's wheelchair would be available at the jet bridge for our layover in Dublin. Surprise, it was not there. Aer Lingus ground crew told us that they did not know where it was. They did not know if the wheelchair left DC or went on to Zurich, our final destination. After an hour, they located the wheelchair. It probably went thru the baggage carousel. No wheelchair can go thru the baggage carousel.

When we finally arrived in Zurich, our final destination, we opened our bags and our daughter's medical device was damaged beyond repair. I am attaching the pictures here. Her suitcase is clearly marked "MEDICAL SUPPLIES".

I filed a complaint within 24 hours of landing in Zurich, via WhatsApp, per their website. No response. Filed a second complaint, no response. Filed a third complaint, only to be told that I needed to file two complaints to the link provided. The person posted the same link to me twice. Makes no sense whatsoever. But hey, this is Aer Lingus

Now, Aer LIngus is telling me that I did not file the complaint on time and they will not address the issue. There is no time limit posted on their website. I did not lose clothes on this trip. Aer Lingus broke my daughter's medical device. I just want to get that replaced. To add salt to the wound, they had the audacity to send me a survey

AVOID AER LINGUS! If you are a person of special needs or mobility issues, do NOT fly with Aer Lingus - they do not care

The plane was not cleaned between flights. I used the bathroom prior to take off and it reeked of urine. We noticed splatter and even hairs stuck to the seats. It was an icky flight. Very very dirty. Less than 24 hours later, my son has stomach flu. No matter how much we sanitized our hands, nothing could have protected us from the dirty plane. This is a public health alert.

Update on my dealings with this Airline, i am trying to get them to reimburse me for a hotel stay we lost due to them cancelling a flight with less that 6 hours notice. the refunded my flight, paid EU compensation after some weeks of haggling KNOW they have sent me a £50 e-voucher off my next flight despite being told beforehand i would not accept it. this is a Airline that says its the national Airline of Ireland .Its CEO has not even replied to the over 15 emails sent to her .what a company AERLINGUS IS they could not careless ABOUT customers, I will give further updates as and when

It’s not bad in the flight but the plane was cramped up and not good, at the end we lost a luggage along with 9 other luggage’s of other people in the same flight as me. Overall 3/10

DO NOT BOOK WITH "WE DON'T CARE LINGUS"!!!! The worst airline experience I have ever had! Left Toronto late, no explanation, which made us miss our connecting flight in Dublin to Italy. Only reason we flew with them is because my sister has been waiting TWO YEARS for a credit voucher, which Aer Lingus has been "processing" , again, no explanation, and threatened the credit voucher would expire if not used before July. Hello?? She hasn't even received the voucher! Next, one suitcase missing. When I asked the luggage claims guy, he replied "If I had a dollar for every time someone asked me that question". Wow, that really inspires confidence. He then informed me it hadn't been loaded on the plane in Toronto, but my mom's and sister's had been. Then 45 minutes later after trying to make a baggage claim on the machine (NOT user friendly, and no help from clerk), my 84 year old mom notices it on the carousel. Really?? Off to the "Ticket Service" counter, not Customer Service, "Ticket Service". Three and a half hours in line!!! So many unhappy travellers, so little service. My sister and I took turns waiting in line, while we found my 84 year old mother a seat. By the way, Aer Lingus had known for 9+ hours that our plane was late, and they knew they'd have a queu, and surprise! , one clerk behind the counter. Anyway, finally our turn. The male clerk made no apology, explained he could get us into another airport in Italy after a 6 hour wait in Dublin, or, they'd ship us by taxi to another airport with a hotel voucher. When I complained that my 84 year old mother was exhausted from all the waiting and no sleep (5 hour time difference), he said "then maybe you should stay in the hotel and fly out tomorrow if you're exhausted". What an uncaring jerk. At that point I proclaimed that Aer Lingus was ridiculous, that we had waiting THREE AND A HALF HOURS in line, no food or drink or chairs offered, and that even though he kept interrupting me to say all the clerks were doing their best, I told him no one had apologized yet, and that I did not care that he was doing his best, because his best sucked. He then offered us meal vouchers and we went to another desk to collect our boarding passes. We were met by an older gray-haired man, no greeting, no apology. When we asked how to get the meal voucher, he said all we needed was the boarding passes, and then he said "you can go back to the desk you just came from and ask". My sister reminded him Aer Lingus was at fault, not us, and we didn't appreciate his behaviour. He ignored us. When we went to use our boarding passes for a free meal, guess what??? nothing on the passes. That old man had deliberately withheld that meal in spite because he heard me tell the ticket clerk that Aer Lingus was ridiculous. If you get anything from this review it's this" DO NOT TRAVEL WITH THESE IMBECILES. We missed a whole day of a once-in-a-lifetime trip thanks to their incompetence. I sure hope somebody in upper management reads this. You have some employees who shouldn't be working for you. Mean, deliberately rude and incompetent.