The plane was not cleaned between flights. I used the bathroom prior to take off and it reeked of urine. We noticed splatter and even hairs stuck to the seats. It was an icky flight. Very very dirty. Less than 24 hours later, my son has stomach flu. No matter how much we sanitized our hands, nothing could have protected us from the dirty plane. This is a public health alert.

Update on my dealings with this Airline, i am trying to get them to reimburse me for a hotel stay we lost due to them cancelling a flight with less that 6 hours notice. the refunded my flight, paid EU compensation after some weeks of haggling KNOW they have sent me a £50 e-voucher off my next flight despite being told beforehand i would not accept it. this is a Airline that says its the national Airline of Ireland .Its CEO has not even replied to the over 15 emails sent to her .what a company AERLINGUS IS they could not careless ABOUT customers, I will give further updates as and when

It’s not bad in the flight but the plane was cramped up and not good, at the end we lost a luggage along with 9 other luggage’s of other people in the same flight as me. Overall 3/10

DO NOT BOOK WITH "WE DON'T CARE LINGUS"!!!! The worst airline experience I have ever had! Left Toronto late, no explanation, which made us miss our connecting flight in Dublin to Italy. Only reason we flew with them is because my sister has been waiting TWO YEARS for a credit voucher, which Aer Lingus has been "processing" , again, no explanation, and threatened the credit voucher would expire if not used before July. Hello?? She hasn't even received the voucher! Next, one suitcase missing. When I asked the luggage claims guy, he replied "If I had a dollar for every time someone asked me that question". Wow, that really inspires confidence. He then informed me it hadn't been loaded on the plane in Toronto, but my mom's and sister's had been. Then 45 minutes later after trying to make a baggage claim on the machine (NOT user friendly, and no help from clerk), my 84 year old mom notices it on the carousel. Really?? Off to the "Ticket Service" counter, not Customer Service, "Ticket Service". Three and a half hours in line!!! So many unhappy travellers, so little service. My sister and I took turns waiting in line, while we found my 84 year old mother a seat. By the way, Aer Lingus had known for 9+ hours that our plane was late, and they knew they'd have a queu, and surprise! , one clerk behind the counter. Anyway, finally our turn. The male clerk made no apology, explained he could get us into another airport in Italy after a 6 hour wait in Dublin, or, they'd ship us by taxi to another airport with a hotel voucher. When I complained that my 84 year old mother was exhausted from all the waiting and no sleep (5 hour time difference), he said "then maybe you should stay in the hotel and fly out tomorrow if you're exhausted". What an uncaring jerk. At that point I proclaimed that Aer Lingus was ridiculous, that we had waiting THREE AND A HALF HOURS in line, no food or drink or chairs offered, and that even though he kept interrupting me to say all the clerks were doing their best, I told him no one had apologized yet, and that I did not care that he was doing his best, because his best sucked. He then offered us meal vouchers and we went to another desk to collect our boarding passes. We were met by an older gray-haired man, no greeting, no apology. When we asked how to get the meal voucher, he said all we needed was the boarding passes, and then he said "you can go back to the desk you just came from and ask". My sister reminded him Aer Lingus was at fault, not us, and we didn't appreciate his behaviour. He ignored us. When we went to use our boarding passes for a free meal, guess what??? nothing on the passes. That old man had deliberately withheld that meal in spite because he heard me tell the ticket clerk that Aer Lingus was ridiculous. If you get anything from this review it's this" DO NOT TRAVEL WITH THESE IMBECILES. We missed a whole day of a once-in-a-lifetime trip thanks to their incompetence. I sure hope somebody in upper management reads this. You have some employees who shouldn't be working for you. Mean, deliberately rude and incompetent.

Would give zero stars, if it were possible. Boarded our Aer Lingus (operated by Emerald Air) in Edinburgh. From our seats on the plane, we could see my wife’s suitcase on the luggage cart waiting to be loaded. However, it was not loaded on the plane. We were told the plane was “too small for all the luggage.” We waited in Dublin for the next flight from Edinburgh in hopes our bag would have been loaded on that flight but it was not. We have called Aer Lingus multiple times a day over the past 7 days without success in getting the suitcase. There is one phone at Dublin Airport to contact the baggage staff (who could not be more unhelpful). Our trip to Ireland has been marred by the incompetence and uncaring attitude of this horrible airline. Will never fly Aer Lingus again.