Went to Iceland for our honeymoon. Excellent trip up until our return flight home. We were at the gate minutes before boarding was about to start, and the flight got delayed a couple hours. Annoying, but these things happen. We went to the service desk to ask a couple questions about the updated flight and asked if the flight was going to be cancelled. The employee assured us the flight was still on, just delayed. 5 minutes later, we got a text that the flight was cancelled. We got no information about a new flight, so we went back to the service desk. At that point a huge line had formed. Some people were able to get another flight booked, but most were not. They told us all it would be much faster if we all went to the airport meeting point, where we would receive vouchers for a hotel and meals, as well as a shuttle to a hotel 8 minutes away. We went to the meeting point where about 100 of us were crowded around waiting for information on a shuttle. After 2 hours of standing there waiting, a couple employees went up to the front of the crowd and said something. Those of us in the back couldn’t hear and asked them to repeat it but they didn’t. Others in the crowd told us they said to form lines based on our travel party (couples, singles, and families). We lined up and eventually were led to a shuttle. We got on thinking we were being taken to a hotel 8 minutes away like we had been told. 45 minutes into the drive, we were in the middle of nowhere. Passengers started getting panicked and asking where we were going. The shuttle driver did not speak much English and was having a hard time communicating to us what was happening. Finally a woman began having a panic attack so the driver pulled over. He finally clarified that he was taking us to a hotel 2.5 hours away from the airport. We asked how we were getting back to the airport in the morning, and he said he didn't know. We were angry and panicked. eventually we got to the hotel, where they thankfully were able to feed us all. Several of us were on hold with Icelandair for hours trying to ask about a return shuttle, but no one had any information for us. Around midnight, after several passengers had gone to bed, the hotel staff finally told those of us who were still up they coordinated a shuttle for us at 4am. I don’t know what happened to those folks who went to bed, because they weren’t told about the shuttle. After 3 hours of sleep, one of the employees from the night before (who had told us all that we were being taken to a hotel 8 minutes away) came to pick us up. One of the passengers, who was understandably angry, asked him "why did you lie to us and say we were going 8 minutes away?" The employee denied it and said "I told you 2 hours. Be polite. We just drove 2 hours to rescue you." I have never felt so abandoned, uncared for, or mistreated by a company. They lied to our faces, put us on a shuttle under false pretenses, and nearly stranded us in the middle of a foreign country. Luckily, our new flight was with delta, but other passengers who took a new flight with Icelandair then had their luggage lost, just to keep the nightmare going. Shame on Icelandair. We will not be letting this go. They traumatized an entire flight and have not taken any responsibility. I highly recommend avoiding this company like the plague. They clearly do not care about the safety and wellbeing of their customers.