henrye681 wrote a review Jan 2023

Cleveland, Tennessee16 contributions4 helpful votes

This was our first cruise on Princess and will be our only. If you are looking to go on cruise and do not have a favorite please for your own sanity DONOT choose Princess.
I am not sure why there is so much difference from one cruise line to another since the majority are owned by the same company. As a long time cruiser I can guarantee you will not be happy with this cruise line. They do not properly clean or sanitize anything on the ship. I am not sure that they even change the bed linens between sailings. I found some incriminating evidence to support this between the sheets on our first night. Our room carpet was not vacuumed at all during our trip as I would place small bits here and there just to check and at night everything was still on the floor. There is a distinct urine smell in all bathrooms and even in the cabin bathroom. The room stewards are all but invisible and not in a good way. They never have anything you ask for and the pat answer is; “I will check with my supervisor” and never to be heard from again! Cleaning carts were left in the hallways all the time, but never had dirty linens in the appropriate bags. The bottles of some type of cleaning solution attached to the carts were full and amazingly never decreased during our 7 day cruise! I went into a public restroom on board during the voyage to find a staff person sitting on the vanity chatting on her phone and she did not move the whole time I was there or stop chatting. She had her cleaning cart, but nothing was cleaned. The floors on all public areas were strewn with food scraps and other trash (people are messy) but no effort was made to clean them as they should have been, constantly attended to. We purchased the Enclave package for the 7 days but again the cleaning was woefully inadequate and there were no attendants to keep the floors cleaned and the towels picked up, services that should be provided without question. The water dispensers rarely had water in them, which is very important to be hydrated while enjoying the suana. Again no sign that any cleaning was being done. Same dirty towels lying about hour after hour. Now to the food and dining options. For the most part the Lido has the usual fare and there were a few things that good, but a lot of the food was tasteless or at least bland. The food in the MDR was of course the same and adding insult to injury the first night we spent 3 hours waiting inline and then waiting between courses even though we had a reservation.

Sail Date: January 2023

Cabin Type: Balcony

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Destination: Caribbean

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Regal Princess

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John Sarazin wrote a review 5 Mar

Ottawa, Canada4 contributions

Ahoy mateys!

Pleasure cruising on yet another one of Princess Cruises Flagship vessels. With ports of call of Princess Cays, St. Thomas and St. Maarten. Known for their culinary prowess they did not disappoint. YUM!!!!!! This time actually crossed paths with the Emerald Princess another Ship I had the good fortune of being on board previously for a Western Caribbean itinerary (circa 2010’s). Highly recommend!…

Linda N wrote a review 5 Mar

1 contribution

Disappointed after a great week

Our whole week on Regal Princess was awesome. The staff extremely helpful and polite. Only reason for a 4 star rating is one of our bags is missing, and we had to leave without it. That was bad enough. when they find it, we have to drive back to the port to pick it up! Not very nice. You lost it, bring it to my door at this point. Certainly put a damper on our wonderful week. Very surprised at the way this was handled.…

Sandra C wrote a review Feb 2023

4 contributions

Great week on the Princess Regal

I would like to give a shout out to a few of the staff on the Regal Princess. Nilo, our room steward. I miss you already. Thanks for the clean room and room service each morning. Enrique, our waiter from the Concerto dining room. We looked forward to seeing you each night and making our dinners fun and memorable. You were our favorite! #1 Thank you Avelino, thank you for all the drinks. Arturo, Concerto restaurant manager, thanks for always going above to accommodate our gluten-free family members. You made our dinners so welcoming. Dragon, Crown Grill waiter, exceptional service and great food. You made our anniversary special.…

Stephen G wrote a review Feb 2023

Davenport, Iowa167 contributions99 helpful votes

Wait until they get it fixed...

Nice ship, staff was great but not enough servers anywhere. Food was never hot, usually luke warm or cold (especially in the buffet). The island, Princess Cay, was 2nd or 3rd rate. But the REAL PROBLEM was the app for your phone. First you HAD to do everything through the App - NOT the computer. The App was NOT user friendly. There was no central list of what you needed to do and when. DON'T PURCHASE A CRUISE UNTIL THEY FIX THE APP. While on board the App quit working or did not work correctly much of the time. The line at the service desk for help was long. The medallion was not as handy as a card (couldn't use it as a credit card) and really needs to be improved.…

qwerty103 wrote a review Jan 2023

Sarasota, Florida352 contributions116 helpful votes

Great staff, incredibly poor food quality

Worst cruise food ever. The buffet was OK but seafood in the restaurants was tough, dry and old. Prime rib was inedible. They served a pizza thin slice of beef that was mostly fat and grissle. I ended up tossing it out. Even the lobster was dry and old. They need to stop buying their food in the Dollar Store. Entertainment was typical cruiseship lowbrow nonsense.…

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