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kim b wrote a review Nov 2020
1 contribution1 helpful vote
I bought a trip last year for June and was looking forward to it. I have not taken a vacation in 10 years and worked tons of overtime to pay for it. When they canceled the trip because of COVID they offered an incentive to reschedule. I called the company several times to get details before rescheduling and eventually I did reschedule for November. I had to make several calls to Norwegian because each time I did their employees told me different information. They were not even on the same page when it came to what their company wanted for rescheduling. This November trip was also canceled due to COVID. At this time I just want my $5,000 back. This money could really help me during COVID. When I attempted to get my money back I was directed to speak with a supervisor. When I spoke with her she told me that Norwegian was not giving money back if credits were used to book the trip, which I was never told on the many phone calls that I made before rescheduling. I was told that there was a link on the email that was sent and this no refund policy was in it. When I explained that I had already called and spoke with actual people and was never told this. I did not know that I had to also click the link since the letter was written click or call. This did not matter to them. I then sent an email to their customer relations and was also told that I was not getting money back. Prior to making any calls I used my NCL account to chat with an agent and was told at this time I was going to get my money back. None of this mattered to them and when I asked to get records for my correspondence with Norwegian I was told it was their property and they would not give it to me. I was left with trying to dispute the charges with my credit card company with all the information that I just stated and they still do not care. Norwegian does not care about their customers during these trying times and only care about themselves and trying to keep their company afloat and they are using our money to do so. This review will be going on every review company I can locate. Norwegian will never get any positive recommendations from me and I make it a point to tell everyone I come in contact with to tell them never to use Norwegian even if we are not talking about anything related to vacation I still tell them.
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Sail Date: November 2020
Cabin Type: Inside
Type of Trip: Friends
Destination: Caribbean
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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Norwegian Breakaway

191 reviews
 All photos (4,355)4,355
Full view
Traveler (1,145)
Common Areas (2,192)
Dining and Bars (1,469)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 3,963   |   Crew: 1,657
Passengers to crew: 2.39:1
Passengers to space: 36.4:1
Launched: 2013   

Decks

  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
  • Deck 10
Additional decks
Deck 5 layout
 
Amenities
Medical Center

Cabins

Traveler rating
  • 65
  • 53
  • 38
  • 15
  • 20
Time of year
Language
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  • English
Hotel043 wrote a review 26 Nov
West Lafayette, Indiana13 contributions5 helpful votes
I purchased a Cruise Next Voucher while I was on a cruise ship with Norwegian. Due to covid I have been unable to book another cruise. I checked a few months ago and they told me I could book a cruise and use both vouchers, when I checked the whole time in the past couple years they said I could use both vouchers - NOW THEY HAVE CHANGED THEIR RULES - they only let you use one voucher per 7 day cruise. So now I have lost the other $250 voucher because it expires year end. THIS IS MY LAST NORWEGIAN CRUISE. I am done with being taken advantage of by this cruise line.
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GROGAN DANIEL G wrote a review 20 Nov
New York City, New York4 contributions
im sailing in the seas with his family in the seas in the beach in bermuda hersasdfdsdfgfsdfdddddfds
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Mrbucketlist wrote a review Jun 2021
Clearwater, Florida442 contributions208 helpful votes
+1
I really enjoyed my 3 cruises with them so far! After sailing with associates and having a terrible time, using NCL's solo program has really made me love this company! They treat solo's like VIP without the additional charge! The break away itself was an amazing ship. So much to do such good food just all around a great experience. I can not WAIT until cruising resumes so I can do another cruise with this company and possibly with this ship. The food and shows were great. At first I thought it would be weird taking a cruise in my 20's as a solo but after being introduced to solo travel in general and how freeing it can be, I'm glad I've done it and I will continue to do it in the future.
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kim b wrote a review Nov 2020
1 contribution1 helpful vote
I bought a trip last year for June and was looking forward to it. I have not taken a vacation in 10 years and worked tons of overtime to pay for it. When they canceled the trip because of COVID they offered an incentive to reschedule. I called the company several times to get details before rescheduling and eventually I did reschedule for November. I had to make several calls to Norwegian because each time I did their employees told me different information. They were not even on the same page when it came to what their company wanted for rescheduling. This November trip was also canceled due to COVID. At this time I just want my $5,000 back. This money could really help me during COVID. When I attempted to get my money back I was directed to speak with a supervisor. When I spoke with her she told me that Norwegian was not giving money back if credits were used to book the trip, which I was never told on the many phone calls that I made before rescheduling. I was told that there was a link on the email that was sent and this no refund policy was in it. When I explained that I had already called and spoke with actual people and was never told this. I did not know that I had to also click the link since the letter was written click or call. This did not matter to them. I then sent an email to their customer relations and was also told that I was not getting money back. Prior to making any calls I used my NCL account to chat with an agent and was told at this time I was going to get my money back. None of this mattered to them and when I asked to get records for my correspondence with Norwegian I was told it was their property and they would not give it to me. I was left with trying to dispute the charges with my credit card company with all the information that I just stated and they still do not care. Norwegian does not care about their customers during these trying times and only care about themselves and trying to keep their company afloat and they are using our money to do so. This review will be going on every review company I can locate. Norwegian will never get any positive recommendations from me and I make it a point to tell everyone I come in contact with to tell them never to use Norwegian even if we are not talking about anything related to vacation I still tell them.
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Cathryn I wrote a review Apr 2020
Waynesburg, Ohio2 contributions1 helpful vote
My husband & I sailed March 7, 2020. The ship is huge. Our cabin was a nice size and all of the crew was friendly, helpful & welcoming. The ship was very clean and the crew was very concerned with disinfecting everything. The problem was with the planning at the ports. Our first port we docked and everything was fine. The next two ports we had to tender in and out and it was a nightmare. Nothing started on time. People were missing private tours and we waited in line in the sun for 1.5 hours to tender back to the ship. When you have 5000+ people on a ship the planning must be in order before we arrive at the port. Don't think we will be cruising with Norwegian again.
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