I’d been patronizing Cebu Pacific Air for about a decade already since the day I started flying a lot. I had many instances of bad experience, too much delays and last minute changes on gates. Not to mention how they lost and found my luggage some time in 2013, and as a reconciliation of that incident, they had given me a free ticket on one of their trips. Nevertheless, I still considered them to be on the top of my list.
It was a harmonious feeling of patronizing them as my choice of airline besides their cheap prices on tickets.
However, my last trip with them this month had me enough to say… I despised them. They are the only airline in the Philippines today who are very strict in terms of checked in baggage. Yes, is it given that it’s their rules, however they should at least consider some passengers who are in shock of this new extreme changes on carry-on’s policy because at the end of the day, it’s their passengers’ choice to treat well.
The incident. I had my flight from Singapore to Cagayan de Oro with connecting flight in Manila. When I left Changi Airport, it was a smooth process. They had seen my backpack, personal bag and one carry-on trolley. I arrived in Manila safe and sound but felt humiliated when I was going to the final check in counter, as the lady who represents Cebupacific took my luggage and said “go back to the counter”. I said, “I don’t have time since I have a connecting flight and had no problem in my origin flight in Singapore. They should have alarmed me so I’m ready for this strictness.” I asked if they could consider and won’t happen again, but I failed and moved me to the counter area. I was advised to go back to the final checked in area again as I talked to the Supervisor in counter area. I went to the Final checked in for the third time as I was trying to please them because I might miss my connecting flight but they pressured me not to enter. They were like 7 officers looking after me angrily. The securities of the airport (not connected with CebuPac) were in pity of me but the airline employees didn’t care because I guess they have quota for every passenger they can stop to buy new luggage. It’s the money and how much the airline can add revenue which I believe not a way to earn profit. It’s a huge inconvenience!
It was even unfair that some other CebuPac passengers who were having more than 7 kilos were considered to check in. I almost wanted to cry how unfair it was!
I still resisted. However, one thing that is unacceptable was when they asked me to bribe them so they could let me in. I wanted to take video or voice recording but I was in tensed to check in as I really wanted to be in boarding gate. I went back to the counter area, and luckily one guy offered to take my personal bag to add on his ticket. They still stopped me and interrogated the guy who the only person who helped me. Until finally, they realized to let me in after crowd the check-in entrance.
When I was taking my return flight, same incident in Manila Terminal. They officer recognized me, pulled my own luggage forcibly and said “you are the same person!”. She took my trolley and weighed in. It was less than 7 kilo. She saw my backpack, and she already assumed I was excess in luggage without weighing everything I had including my backpack. She just checked the weight of my trolley. I decided to pay my luggage for over a thousand pesos just to make things easier and promised myself not to book anything on Cebu Pacific ever again. I have decided to delete my account to them so I won’t have urgency to make any bookings to them in the future.
I hope they will expedite my request on terminating my account on GetGo and CebuPacificAir website. I want to cut in ties with them on social media as well. Hoping to focus on my Mabuhay Miles with Philippine Airlines since I travel a lot.
I don’t entirely hate them, it wasn’t all their fault, I understand. I just want to avoid any inconveniences in my future flights. I learned so much on this experience, and move on with other airlines who have the heart and care for their passengers.
Surely, I will enjoy every flight I will take with Philippine Airlines!
Rules are rules and you are aware of them. Imagine if everyone carried overweight carry on to avoid paying for checked in luggage. You get no sympathy from me. Sorry!
I guess the OP question is answered now.
My experience is many airlines around the world weigh carry on luggage so beware of the consequences.
The luggage fee is for checked baggage. If your checked baggage is found to be over weight at check in you will pay the airport rate for excess luggage.
Is your luggage 1kg over the checked baggage rate or 1kg over the carry on luggage weight?
It is very rare for carry on luggage to be weighed. The main requirement is that it fits within the carry on luggage dimensions. As long as your carry on luggage fits within the allowable size you should not have a problem.
*Beware of 1 post wonders - especially negative ones, such as post #1
@ kyla: Huh? You are angry with a company for enforcing their rules? As a frequent flyer you should know it by heart by now. No one is so special that they think they shoud be exempted from luggage and carry-on policies. If they don't enforce the weight limit then good for you, if they do then you should abide! No more, no less. What so hard with that?Edited: January 31, 2017, 4:40 pm
The reason why the limit is 6 kg is 7kg landing on your head hurts more than 6 kg however I assume you are carrying a notebook/laptop which is going to come out of the bag and under the seat in front, a lot of airlines allow an additional laptop bag but don't think CP do.
I have checked into CP numerous times and most times they don't weigh hand carry bags, in any event I usually also have a plastic carrier bag with my laptop and liquids in it which never ends up going on the scale but discretely sits at my feet..
You can always wear if a man trousers with big pockets or a handbag if a lady, and a lightweight cagoule and stuff all the pockets with your heavy stuff or pay to check it in.
@ Kyla: I actually sympathize with your situation, especially since you were allowed to board at Changi with no problems. Having said that, if you, or anyone else, think that CP is over-charging with their luggage charges, think again! A 20 kg baggage allowance with CP is about P850 prepaid. The equivalent at Spring Airlines (in China), a very similar airline in both destinations and baggage policy, is at least P1500. At the airport, excess baggage is at 100 rmb (P700) / kilo, ie. highway/airways robbery.
I dont even need your sympathy
Thank u. It's never good to book a budget airline indeed. But u know there are good budget airlines like AirAsia who does care for their passengers
I dont have any laptop. When i was taking my return flight. I managed to lower my luggage because of what happened on my first flight. The cebupac representative didnt weigh all my luggage
agree with you ....its really annoying when people have excess luggage ..i refused point blank to put my luggage several seats away recently .. and demanded my space